Code of Conduct for Buyers and Sellers

General Platform Guidelines and Ad Content

What guidelines should I follow when creating an ad to align with the site’s code of conduct and ensure it meets ethical standards?

Are there restrictions on the types of animals or listings that are prohibited on the platform?

What specific language, terms, or promotional techniques are prohibited in ads or user messages?

Are there guidelines on acceptable types of photos or videos to maintain ethical standards in ads?

Are sellers allowed to use stock photos or misleading images in ads, and how does the platform prevent this?

Verification and Identity Standards

What steps does the platform take to verify the identity and credibility of new sellers?

How can I verify the authenticity and reputation of a seller before making a purchase?

Are sellers permitted to display certifications, accreditations, or testimonials in their profiles, and what rules apply?

Animal Welfare and Disclosure Requirements

Are there guidelines for breeders to disclose health, vaccination records, or living conditions of animals listed for sale?

What ethical guidelines should sellers follow, especially when selling certain breeds or exotic animals?

Are there specific policies for breeders regarding age or health guarantees on the animals they list?

What should I know about ethical breeding practices to ensure my ads meet platform guidelines?

Communication and Interaction Etiquette

What rules apply to communication between buyers and sellers to ensure a safe and respectful experience?

Can a seller or buyer request contact outside the platform, and is this allowed?

How should buyers and sellers document interactions to protect themselves in case of a dispute?

Can I block or avoid specific users if I experience repeated negative interactions?

Reporting and Handling Misconduct

What should I do if I encounter a seller who is not following the platform’s code of conduct?

How can buyers report misleading or false information in a seller’s ad?

How can I identify and report fraudulent behavior from buyers or sellers?

Are there reporting options for users who witness unsafe or unethical practices in ad content?

Buyer and Seller Accountability

What are the consequences for violating the platform’s code of conduct?

Does the platform track and limit the number of complaints received about a user’s behavior?

How does the platform handle complaints of harassment, aggressive behavior, or aggressive pricing tactics?

Transaction and Payment Safety

What precautions should I take when making a deposit or partial payment for an animal?

How can I recognize suspicious payment requests or avoid payment fraud on the platform?

Does the platform offer resources or support for resolving payment disputes related to pet purchases?

Meeting and Viewing Animals in Person

Is there a recommended process for safely meeting with a seller to view an animal in person?

What actions should I take if I suspect that an animal listed is not being cared for properly?

Platform Policies on Reviews, Feedback, and Repeat Listings

Can I leave a public review or rating for sellers, and what guidelines apply to doing so respectfully?

Are there rules for posting updates or additional listings from the same litter of animals?

Are there limits on how often a seller can post or renew ads to avoid spamming?

Returns, Refunds, and Dispute Resolution

What is the platform’s policy on animal returns or refunds if a buyer is unsatisfied?

How does the platform address potential disputes over the authenticity of a pet’s breed or lineage?

Privacy and Data Protection

How does the platform protect buyers’ personal information shared with sellers?

What should I do if a buyer or seller requests access to my social media profiles before finalizing a sale?