Managing Account Security and Password Recovery

Account Access and Password Management

Buyer Account Access and Password Management on AmericanBreeder.com

1. How can I reset my password if I’ve forgotten both my password and email login details?
If you’ve forgotten both your password and email login details, follow these steps:

• Visit the Forgot Password page by clicking the "Forgot Password" link on the login page.
• Select the option “Forgot Both Email and Password” to initiate the recovery process.
• Provide details such as your full name, username (if remembered), and any associated account information (e.g., favorite ads or past listings).
• Submit the form, and our team will verify your identity within 24–48 hours. You may be asked to provide additional information for security purposes.

For immediate assistance, use the AI Chat feature on the bottom-right corner of the website or contact support via the Contact Us form under the SUPPORT menu.

2. What steps should I take if I can’t recover my account using the usual password recovery process?
If the standard recovery methods fail:

• Reach out directly by usings our contact form with the subject “Account Recovery Assistance.”
• Include any known details about your account, such as your username, email, or any breeder ads you’ve interacted with.
• Attach proof of identity, such as the confirmation email of your account creation or a receipt for paid features (if applicable).
  Our team will verify your account and provide a secure recovery link to regain access.

3. Can I change my password from my account settings, and what are the recommended password requirements?
Yes, you can change your password anytime through your account settings:

1. Log in and navigate to the “Account” dropdown menu at the top.
2. Select “Change Password.”
3. Enter your current password, then your new password, and confirm it.

Recommended Password Requirements:

• At least 12 characters long.
• Includes an uppercase letter, lowercase letter, number, and special character (e.g., !, @, #).
• Avoid common words, repeated characters, or sequences.

4. How often should I update my password to keep my account secure on the platform?
For optimal security, we recommend updating your password every 90 days. You should also change your password immediately if:

• You suspect unauthorized access.
• You receive notifications of suspicious login attempts.
• There’s a reported security incident affecting the platform.

5. How can I use a password manager to save my login details, and is this supported by the platform?
AmericanBreeder.com fully supports the use of password managers. These tools securely store your login credentials and autofill them when accessing the site. To use a password manager:

1. Save your login credentials when prompted by your browser or password manager app.
2. Ensure the password manager is enabled for secure websites only.
3. Bookmark the AmericanBreeder.com login page for quick access.

Popular password managers like LastPass, 1Password, and Bitwarden are compatible. Always lock your password manager when not in use to prevent unauthorized access.

For assistance with password managers, consult the Fraud and Prevention Guide in the Resource Library.

 

Account Recovery and Security Backup

1. What should I do if I suspect my account has been hacked or compromised?
If you suspect unauthorized access to your account on AmericanBreeder.com, take the following steps immediately:

• Change Your Password: Log in to your account and reset your password. Use a strong, unique password that combines uppercase and lowercase letters, numbers, and special characters.
• Check Recent Activity: Review your account activity, including any changes made to your profile, ads, or saved favorites, for signs of tampering.
• Enable Two-Factor Authentication (2FA): If this feature is available, enable it to add an extra layer of security.
• Report the Issue: Use the Contact Us form under the SUPPORT menu or email This email address is being protected from spambots. You need JavaScript enabled to view it. with details about the suspected breach. Our team will investigate and secure your account.
• Secure Your Email Account: Ensure the email linked to your AmericanBreeder.com account has not been compromised, as it could be a gateway for hackers.

2. Can I add backup contact methods (like a phone number) for account recovery in case I lose access?
Yes, AmericanBreeder.com allows you to add backup contact methods to ensure account recovery is seamless. Follow these steps:

1. Log in and go to My Account from the top menu.
2. Select Account Settings and navigate to the Recovery Options section.
3. Add a verified phone number or secondary email.
4. Complete the verification process to activate these methods.

Having multiple recovery options ensures you can regain access even if one method becomes unavailable.

3. How can I ensure my account recovery information (email and phone number) is up-to-date and secure?
To keep your recovery information current and secure:

• Regularly Update Your Information: Go to Account Settings and verify your recovery email and phone number are accurate.
• Use Strong Passwords: Protect your email and phone account with unique passwords and, if available, enable two-factor authentication.
• Avoid Public Devices: Do not update sensitive information using shared or public computers to prevent unauthorized access.
• Review Recovery Details Annually: Set a reminder to check and update your recovery details annually.

4. What should I do if I can’t remember the answers to my security questions during password recovery?
If you’ve forgotten your security question answers, AmericanBreeder.com provides alternative recovery options:

1. Use the Forgot Password feature to request a recovery link sent to your email.
2. If you cannot access your email, contact support by completing the Contact Us form or emailing This email address is being protected from spambots. You need JavaScript enabled to view it. with a government-issued ID (if requested) for verification.
3. Update your security questions once your account is restored.

Tip: Select security questions with answers that don’t change over time or are easy for you to recall but difficult for others to guess.

5. How can I verify that my account recovery link is legitimate and not a phishing attempt?
To ensure the recovery link you receive is legitimate:

• Verify the Sender: Emails from AmericanBreeder.com will only come from This email address is being protected from spambots. You need JavaScript enabled to view it..
• Check the URL: Hover over the recovery link and confirm it directs to https://www.americanbreeder.com.
• Avoid Clicking Unknown Links: If you’re unsure, go directly to AmericanBreeder.com and use the Forgot Password option to request a new link.
• Look for Security Indicators: Confirm the website has a secure padlock icon in the browser’s address bar.

If you suspect phishing, report the email immediately to This email address is being protected from spambots. You need JavaScript enabled to view it. for further investigation.

These proactive measures ensure your AmericanBreeder.com account remains secure while offering robust recovery solutions tailored to your needs.

 

Buyer Account Security

Buyer Account Security FAQ: If I change my email address, will I need to re-verify my account to maintain security?

Yes, for your security, you will need to re-verify your account after changing your email address on AmericanBreeder.com. This process ensures that only you can access your account and that your contact information remains accurate and secure. Here’s how it works:

1. Edit Your Email Address: Log in to your account, navigate to the “Edit My Profile” section in your account settings, and update your email address.
2. Verification Email Sent: After saving your changes, an automated verification email will be sent to your new email address. This email contains a secure verification link.
3. Verify Your New Email: Open the email, click the verification link, and follow the instructions provided to confirm your new email address. Once verified, your account updates will be complete, and you can continue using all the features of AmericanBreeder.com without interruption.

If you don’t receive the verification email, check your spam or junk folder. For further assistance, use the AI chat feature located at the bottom-right corner of the website or reach out via the Support > Contact Us form in the top menu.

This re-verification step is part of AmericanBreeder.com’s commitment to ensuring a secure and trustworthy platform for all users.

Monitoring Account Activity and Suspicious Behavior

What should I do if I notice unusual changes to my account settings that I didn’t make?

If you detect any unexpected changes to your account, follow these steps immediately:

1. Change Your Password: Go to "Account Settings," select "Security," and update your password.
2. Report the Issue: Use the Contact Us form in the "SUPPORT" menu to report the incident. Provide details such as the suspicious activity and any changes you noticed for faster resolution.

Does the platform notify me if someone attempts to reset my password?

Yes, AmericanBreeder.com sends an immediate email notification to your registered email address if a password reset is attempted. This email includes a link to confirm or deny the request, ensuring that only authorized users can proceed with resetting the password.

How can I minimize the risk of account recovery scams targeting my profile?

Protect your account from recovery scams with these best practices:

1. Use a Strong Password: Choose a unique, complex password that combines letters, numbers, and symbols.
2. Enable Two-Factor Authentication: This feature requires a second verification step, such as a code sent to your phone, making it difficult for scammers to access your account.
3. Monitor Your Email: Ensure the email linked to your AmericanBreeder.com account is secure and regularly check for suspicious activity.
4. Avoid Phishing Links: Never click on suspicious links in emails or messages claiming to be from AmericanBreeder.com. Always log in directly through the official website.
5. Stay Informed: Refer to the Fraud and Prevention Guide on the site to learn how to identify and avoid scams related to account recovery and other activities.

By taking these steps, you can confidently enjoy all the features and benefits AmericanBreeder.com offers while keeping your account secure.

 

Phishing, Malware Protection, and Device Security

1. How does the platform protect user accounts from threats like phishing or malware attacks?
At AmericanBreeder.com, we prioritize the safety of our users with advanced security measures designed to safeguard your account and personal information. These include:

• Secure Encryption: All data transmitted on our site is protected by SSL encryption, ensuring sensitive information stays private.
• Account Activity Monitoring: Our system monitors for suspicious activity, such as repeated failed login attempts or access from unfamiliar devices, to detect and prevent unauthorized access.
• Email Verification: To ensure you’re interacting with genuine communications, all emails from us originate from our verified domain (e.g., @americanbreeder.com).
• Fraud Prevention Resources: Our Fraud and Prevention Guide educates users on identifying and avoiding scams, phishing attempts, and unsafe practices when interacting with breeders or third-party vendors.
• Regular Updates: The website undergoes routine software updates to protect against vulnerabilities, ensuring you’re always browsing a secure platform.

2. What’s the best way to secure my account if I accidentally clicked on a suspicious link or phishing email?
If you believe you’ve interacted with a suspicious link or email, follow these steps immediately:

1. Change Your Password: Log in to your AmericanBreeder.com account and update your password to a strong, unique one. Avoid reusing old passwords or using the same password across multiple sites.
2. Enable Two-Factor Authentication (2FA): If available, activate 2FA for an added layer of security.
3. Check for Unauthorized Activity: Review your account for unusual actions, such as changes to your profile, saved favorites, or messages sent without your knowledge.
4. Alert Support: Contact our support team via the Contact Us form in the SUPPORT menu or use the chat feature at the bottom right corner of the site. Include details about the suspicious interaction for further investigation.
5. Secure Your Device: Run an anti-malware scan on your computer or smartphone to ensure no harmful software was downloaded.

3. How do I know if an email or message asking for my login details is genuinely from the website?
Here’s how to recognize legitimate communications from AmericanBreeder.com:

• Email Address Verification: Genuine emails are sent from our official domain, ending in @americanbreeder.com.
• No Requests for Passwords: We will never ask for your password or other sensitive information via email, chat, or message.
• Clear Branding and Links: Official emails include our logo and proper formatting. All embedded links direct you to pages on https://www.americanbreeder.com. Hover over links to verify their authenticity before clicking.
• Context-Specific Messages: Communications from us are always relevant to your activity on the site, such as account updates, new messages from breeders, or membership newsletters.

If you’re uncertain about an email or message, use the Chat AI feature on our website to verify its legitimacy or forward the message to This email address is being protected from spambots. You need JavaScript enabled to view it. for confirmation.

4. What security practices should I follow when using public or shared devices to access my account?
When accessing your account on public or shared devices, follow these guidelines to keep your information safe:

1. Log Out Completely: Always click the "Log Out" option when finished to prevent others from accessing your account.
2. Avoid Saving Login Credentials: Do not save your username or password on shared devices. Uncheck the “Remember Me” option during login.
3. Use a Private Browsing Mode: Activate incognito or private mode to ensure your browsing history and cookies are not stored.
4. Monitor Public Wi-Fi: Avoid using public Wi-Fi networks unless necessary, and ensure the network is secure. For added protection, use a virtual private network (VPN).
5. Secure Your Session: Double-check that you’re on the official site (https://www.americanbreeder.com) before entering any credentials. Verify the padlock symbol in the browser’s address bar to confirm a secure connection.
6. Change Passwords After Use: If you suspect a shared device is compromised, change your password as soon as possible.

By following these practices and leveraging AmericanBreeder.com’s security features, you can confidently and safely interact with our platform, even on shared devices.

For additional questions or concerns about security, visit the Fraud and Prevention Guide or reach out to us directly via the SUPPORT menu on the website.

 

Temporary Account Locking and Deactivation Options

Is there a way to prevent my account from being temporarily locked after multiple failed login attempts?

Yes, AmericanBreeder.com enforces temporary account locks after several failed login attempts to protect user accounts from unauthorized access. To prevent this from happening:

1. Double-check login credentials: Before entering your password, verify that you’ve typed it correctly, especially if using a shared or unfamiliar device.
2. Utilize the password reset feature: If you’re unsure about your password, click the "Forgot Password" link on the login page to reset it securely.
3. Enable a password manager: Use a password manager to securely save and auto-fill your login details, reducing the chance of errors.
4. Use the "Remember Me" option (private devices only): When logging in from your personal device, select this option to stay logged in securely, minimizing the need to re-enter your credentials.

If your account becomes locked, it will typically unlock automatically after a short duration. For immediate assistance, use the Contact Us form in the Support menu or the AI Chat feature in the bottom-right corner.

If I’m using a shared device, what steps should I take to protect my account after logging out?

Protecting your account on a shared device is crucial to maintaining privacy and security. After using AmericanBreeder.com on a shared device, follow these steps:

1. Log Out Properly: Always click the Log Out button in the top-right corner of the screen to end your session securely.
2. Clear Browser Data: Go to the browser settings and clear cookies and cache to remove saved login information and prevent unauthorized access.
3. Avoid "Remember Me" on Shared Devices: Do not select the "Remember Me" option during login on shared or public devices.
4. Check for Auto-Saved Passwords: Ensure the browser hasn’t saved your login credentials without your consent. If it has, delete them from the browser's password manager.
5. Use Incognito Mode: When accessing your account on shared devices, use the browser’s incognito or private mode. This prevents your session history and cookies from being saved.

These steps ensure that your account remains secure even after using a device accessible by others.

For additional help, consult our Fraud and Prevention Guide or use the AI Chat feature for quick answers about account safety and site security practices.

 

Notifications and Account Alerts

Will I receive an email alert when my password is changed?
Yes, AmericanBreeder.com sends an email alert whenever your password is successfully changed. This alert serves as a security measure to notify you of any changes to your account credentials. If you did not initiate the change, follow the steps in the email to secure your account immediately.

Will I receive an email alert when my ad listing is revised?
Yes, you will receive an email alert confirming any revisions made to your ad listing. This ensures that you are always aware of updates to your listings and can review the changes for accuracy.

Will I receive an email alert when my profile is edited?
Yes, an email alert is sent whenever changes are made to your profile. This notification helps you monitor and manage your account details securely.

What other types of email alerts will I receive from AmericanBreeder.com?
AmericanBreeder.com keeps you informed with a variety of email alerts to enhance your experience on the platform. Below is a complete list of email notifications you may receive:

1. Password Change Alerts – Confirmation of password updates.
2. Ad Listing Creation Confirmation – Sent when a new ad is successfully posted.
3. Ad Listing Revisions – Notification of updates to your ad details.
4. Ad Expiry Reminders – Alerts before your ad is set to expire, with options to renew or extend.
5. Featured/Boosted Listing Status Updates – Confirmation when an ad is upgraded or boosted for visibility.
6. Profile Updates – Notification of changes to your profile information.
7. Messaging Alerts – Notifications for new messages from other users, including breeders or buyers.
8. Favorite Listings Updates – Alerts when a listing in your favorites is updated, sold, or removed.
9. Community Forum Mentions – Emails if someone replies to your post or mentions you in the community forum.
10. Quarterly Newsletter – Exclusive tips, updates, and highlights from the American Breeder community (if subscribed).
11. Event Notifications – Alerts about upcoming events like expos, meetups, or adoption drives based on your preferences.
12. Transaction Confirmations – Receipts for account funding, ad purchases, or upgrades.
13. Fraud and Security Alerts – Important updates regarding security or fraudulent activity on the platform.
14. Support Responses – Updates from the support team when you submit inquiries or feedback.
15. Promotional Updates – Special offers, discounts, or new features (if you opt in).

To customize your email preferences, navigate to your Account Settings and select the notifications you wish to receive. Our goal is to provide timely, relevant updates without overwhelming your inbox.

If you have any further questions about notifications or alerts, please contact our support team or use the AI Chat feature in the bottom-right corner of the website for instant assistance.

 

Account Management, Recovery, and Deletion

Can I delete an old account if I no longer use it, and will this enhance my online security?

Yes, you can delete an old account on AmericanBreeder.com if you no longer need it. To delete your account:

1. Log in to your account using your credentials.
2. Navigate to the "ACCOUNT" menu and select the "Account Settings" option.
3. Under the settings page, look for the "Delete Account" section.
4. Follow the prompts to confirm the deletion.

Once your account is deleted, all associated data, including saved ads, favorites, and personal information, will be permanently removed from our system. However, some limited information may be retained for compliance with legal or regulatory requirements.

Deleting an unused account can significantly enhance your online security by:

• Reducing exposure: Minimizing the number of platforms holding your personal information reduces the risk of data breaches.
• Eliminating unauthorized access: An inactive account may become vulnerable to hacking if left unmanaged.

If you’re unsure about deleting your account, you can also adjust your privacy settings to limit visibility or deactivate the account temporarily while keeping your data intact.

What should I do if I notice deleted messages or notifications related to account security events?

If you notice deleted messages or suspicious notifications about security events on your AmericanBreeder.com account, it’s essential to act quickly:

1. Check Your Email: Look for any recent messages from AmericanBreeder.com regarding login attempts, password changes, or account activity. These emails often contain critical information about what occurred and the next steps.
2. Secure Your Account: Immediately reset your password using the "Forgot Password" link on the login page. Ensure your new password is strong, unique, and not used on other platforms.
3. Enable Two-Factor Authentication (2FA): If available, activate 2FA on your account to add an extra layer of security.
4. Contact Support: If you suspect unauthorized access, reach out to our support team by using the "Contact Us" form under the SUPPORT menu or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Provide as many details as possible, such as timestamps of the suspicious activity.
5. Monitor Your Account Activity: Regularly review your account for unusual changes, such as saved favorites, messages, or edits to your profile.

AmericanBreeder.com prioritizes user security and offers resources like the Fraud and Prevention Guide to help you recognize potential threats and stay protected. If needed, our team can investigate and assist in securing your account.

 

System Updates and Maintenance Security

How does the platform handle account security during system updates or site maintenance?

At AmericanBreeder.com, account security is our top priority, even during system updates or maintenance periods. We employ the following measures to ensure your data remains secure:

1. Scheduled Maintenance Notifications
   We notify users well in advance of any planned maintenance through on-site banners, email updates, and announcements in the user dashboard.
2. Secure Downtime Protocols
   During maintenance, we temporarily disable login and account-related functions to prevent unauthorized access. Breeder ads and resource pages remain viewable for general users, ensuring minimal disruption.
3. Encrypted Data Protection
   All account data is encrypted and stored securely. Maintenance activities are conducted in isolated environments to prevent interference with live user data.
4. Continuous Monitoring
   Our security team monitors the platform during and after updates to identify and mitigate any unusual activity.
5. Two-Factor Authentication (2FA)
   Users are encouraged to enable 2FA for added security, ensuring that even during updates, your account requires a verification step for access.

If you have any concerns during maintenance, our AI Chat Support is available 24/7 to provide guidance or take your inquiries for follow-up by our support team.

How quickly can I expect support to respond if I encounter a problem with my account?

At AmericanBreeder.com, we strive to provide fast and effective support to resolve account-related issues promptly. Here’s what you can expect:

1. Immediate Assistance via AI Chat
   Use the AI Chat feature located in the bottom-right corner of every page for instant answers to most queries. It’s designed to scan thousands of Q&A articles and provide tailored solutions within seconds.
2. Email Support Response Time
   If your issue requires human assistance, submit a support request using the “Contact Us” form under the SUPPORT menu or email us directly at This email address is being protected from spambots. You need JavaScript enabled to view it.. You can typically expect a response within 24-48 hours for standard inquiries.
3. Priority Handling for Urgent Issues
   For urgent concerns like account access problems or billing discrepancies, include the keyword URGENT in your email subject line. These requests are escalated and reviewed within 6-12 hours during business hours.
4. Comprehensive Follow-Up
   Once your ticket is logged, our team will provide updates and resolutions through email or, if applicable, direct your query to a specialist for further assistance.

By combining AI-powered tools and a dedicated support team, we aim to address every problem efficiently while ensuring a seamless experience for all users on the platform.

 

Protecting Personal and Payment Information

What security measures does the website use to protect my account and payment details?

At AmericanBreeder.com, your security is our top priority. We employ industry-standard security measures to safeguard your account and payment details:

• Secure Data Transmission: All sensitive information, including login credentials and payment data, is transmitted using SSL (Secure Sockets Layer) encryption. Look for the padlock icon in your browser to ensure your connection is secure.
• Encrypted Payment Processing: Payment information is processed securely through trusted third-party providers. We do not store your credit card details on our servers.
• Two-Factor Authentication (2FA): To provide an extra layer of security, we encourage users to enable 2FA when accessing their accounts. This adds a secondary verification step, protecting your account even if your password is compromised.
• Regular Security Audits: We routinely test and update our systems to stay ahead of emerging security threats.
• Advanced Firewalls and Monitoring: Our servers are protected by advanced firewalls and monitored for suspicious activity 24/7 to prevent unauthorized access.
• User-Defined Privacy Settings: You can customize your account’s visibility and notifications, giving you control over how your data is shared.

By combining these measures, AmericanBreeder.com ensures a secure platform for all users.

How do I ensure my personal information is protected if my account is compromised?

If you suspect your account has been compromised, follow these steps immediately to secure your personal information:

1. Reset Your Password:
   • Go to the login page and click on “Forgot Password.”
   • Follow the instructions to create a strong, unique password. Use a combination of uppercase and lowercase letters, numbers, and special characters.
2. Enable Two-Factor Authentication (2FA):
   • Log into your account and navigate to the security settings.
   • Enable 2FA for added protection against unauthorized access.
3. Review Recent Activity:
   • Check your account history for unauthorized changes or transactions.
   • Report any unfamiliar activity immediately to our support team.
4. Update Your Account Details:
   • Verify that your email address and other personal information are accurate and have not been altered by unauthorized users.
5. Contact Support:
   • Use the Contact Us form under the SUPPORT menu or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Our team will assist in securing your account and investigating any breaches.
6. Avoid Phishing Scams:
   • Be cautious of emails or messages claiming to be from AmericanBreeder.com that request personal information. Always log in directly through our website.

By taking these steps, you can help protect your personal information and regain control of your account. For additional tips, consult our Fraud Prevention Guide available in the Resource Library.