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Vendor Ad Support Options
1. What support is available for technical issues outside business hours?
AmericanBreeder.com provides several resources to address technical issues at any time, ensuring minimal disruption to your advertising efforts:
- AI Chat Support:
- Access the AI chat feature located in the bottom-right corner of every page. This tool scans thousands of FAQs and resources to provide instant answers to common technical issues.
- Use this feature for step-by-step guidance on ad setup, troubleshooting, and platform navigation.
- Quickstart Video Library:
- Visit the Quickstart Guide section from the top menu to access video tutorials that cover various aspects of ad management, from creating ads to resolving common problems.
- Knowledge Base:
- Explore the Resource Library, which includes detailed articles on troubleshooting technical issues. Use the search bar to find solutions tailored to your specific concern.
- Submit a Support Request:
- If your issue requires escalation, submit a support ticket through the "Contact Us" form under the SUPPORT menu. While responses from the support team are handled during business hours, submitting a detailed request ensures your issue is queued for prompt attention.
2. How do I report fraudulent activity or suspicious listings?
If you encounter fraudulent activity or suspicious listings on AmericanBreeder.com, follow these steps to report the issue:
- Use the Fraud Prevention Page:
- Navigate to the Fraud Prevention section on the website to access tools and resources for reporting suspicious activity.
- Flag Suspicious Listings:
- On any ad or directory listing, use the "Report This Listing" option available at the bottom of the page. This allows you to flag content directly to the site administrators.
- Contact Support:
- For serious concerns, contact the support team through the "Contact Us" form or the AI chat feature. Provide the following details:
- The listing ID or URL of the suspicious content.
- A brief description of the issue, including why you believe the activity is fraudulent.
- Any supporting evidence, such as screenshots or communication records.
- For serious concerns, contact the support team through the "Contact Us" form or the AI chat feature. Provide the following details:
- Email Support for Urgent Cases:
- If the issue involves potential financial fraud or legal concerns, email the This email address is being protected from spambots. You need JavaScript enabled to view it. team with a summary of the incident for expedited handling.
- Stay Informed:
- Visit the Fraud Prevention page regularly to familiarize yourself with best practices for identifying and avoiding scams.
By leveraging these support options, you can address technical issues promptly and ensure a safe and trustworthy environment on AmericanBreeder.com.
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