RESOURCE LIBRARY

1. How do I request refunds or resolve billing disputes?

If you need to request a refund or address a billing issue, follow these steps:

1. Review Your Transaction History:
   • Navigate to the “Account” dropdown menu and select “Transaction History” to review details of your charges and payments.
     
     
2. Contact the Accounting Team:
   • Use the “Contact Us” form in the SUPPORT menu to submit your concern or reach out directly to the accounting team at This email address is being protected from spambots. You need JavaScript enabled to view it..
   • Include the following details in your message for faster resolution:
     • The date and amount of the charge.
     • A brief description of the issue.
     • Any relevant screenshots or documentation.
       
       
3. Use the AI Chat Feature:
   • For immediate assistance, use the AI chat tool in the bottom-right corner of the website. The chat feature can guide you through common billing queries or escalate your issue to the support team if necessary.

AmericanBreeder.com’s team is committed to resolving disputes promptly and ensuring transparency in all transactions.

2. What happens if my account balance runs out during an active ad campaign?
If your account balance runs out while an ad campaign is active, the system will automatically pause your campaign until additional funds are added. Here’s how to resolve it:

1. Receive Notification:
   • You will be alerted via email and through your vendor dashboard when your balance is insufficient to continue your campaign.
     
     
2. Add Funds to Your Account:
   • Log into your account and navigate to the “Add Funds to Account” option under the “Account” dropdown menu.
   • Enter the desired amount and proceed with payment using the accepted methods.
     
     
3. Resume Campaign:
   • Once funds are added, navigate to the Ad Manager and unpause your campaign to resume ad display.
     
     
4. Set Up Notifications:
   • To avoid interruptions in the future, set up balance notifications or prepay for ad credits using bundle options available in the Campaign Manager.

By monitoring your account balance regularly and using the tools provided, you can ensure seamless ad campaign management.

For additional support or guidance, vendors can consult the Quick Start Video Library or contact the support team for personalized assistance.

How can I track spending and view transaction history?

To manage your vendor advertiser account effectively on AmericanBreeder.com, follow these steps:

1. Log into Your Account: Access your account by clicking the "LOGIN" button at the top right corner of the homepage.
2. Navigate to Transaction History: Once logged in, go to the "ACCOUNT" dropdown menu located in the top navigation bar.
3. Select Transaction History: From the dropdown, click on "Transaction History." This section provides a detailed record of your transactions, including dates, amounts, and descriptions.

Is there an option to receive monthly billing summaries for tax purposes?

Yes, AmericanBreeder.com offers monthly billing summaries, which can be useful for tax purposes. To access these summaries:

1. Access Transaction History: Follow the steps outlined above to reach the "Transaction History" page.
2. Download Monthly Summaries: Within the "Transaction History" section, you can view and download your monthly billing summaries.

Can I integrate my account with third-party software like QuickBooks?

Currently, AmericanBreeder.com does not support direct integration with third-party accounting software such as QuickBooks. However, you can manually export your transaction data from the "Transaction History" page and import it into your preferred accounting software. This approach allows you to maintain accurate financial records in your chosen platform.

What payment methods are accepted for ads and directory fees?

AmericanBreeder.com offers flexible payment options to accommodate various advertising needs. You can add or update your payment method by logging into your account, navigating to the “Account” dropdown menu, and selecting “Payment Methods.” Here, you can add a new payment method or update existing ones.


Can I set up auto-recharge options or prepay for services?

Yes, AmericanBreeder.com provides options for prepaying through ad bundles, which offer significant savings and bonus credits for frequent advertisers. By purchasing a bundle, you can pre-load your account with funds, allowing for immediate use and additional credits for ad placements.

Are there discounts for vendors who prepay for ad credits or impressions?

Absolutely. Bundle packages are available for those planning to list multiple ads, offering significant savings and bonus credits. Pre-loading your account with a bundle provides immediate funds and extra credits for frequent ad placements.

For more detailed information on managing payment methods and invoices, please refer to the Managing Payment Methods and Invoices resource.