RESOURCE LIBRARY

Listing Compliance and Guidelines

How can I ensure my listing meets the platform’s guidelines to avoid rejection or removal?

To ensure your listing complies with AmericanBreeder.com’s guidelines, start by thoroughly reviewing the Terms of Service and the specific rules for ad listings. These guidelines outline acceptable practices and requirements for all ads on the platform.

Here are some key tips:

1. Select the Correct Breed Category: Use the “Search & Select Your Breed” dropdown when creating your ad. Accurate categorization is crucial for visibility and compliance.
2. Provide Honest Information: Ensure the details about the animal’s breed, age, health, and behavior are accurate and up-to-date.
3. Use Approved Keywords: Avoid restricted keywords in your ad title or description, and instead, focus on clear, descriptive language.
4. Upload Quality Images: Ensure your images are appropriate and align with the platform’s standards for clarity and content. Ads with inappropriate or misleading images may be flagged.
5. Follow Ethical Practices: If listing animals with special needs, include all relevant details responsibly and transparently.

We highly recommend viewing the “How to Advertise” videos in the Quick Start Library for detailed instructions on setting up compliant ads.

Why was my listing flagged or rejected for non-compliance, and what steps can I take to correct it?

Listings are typically flagged or rejected if they violate any of the platform’s guidelines. Common reasons include:

• Misclassification of the breed or category.
• Inaccurate or misleading information about the animal’s age, breed, or health.
• Use of restricted keywords or inappropriate content.
• Missing mandatory details, such as vaccination status or health certificates, when required.
• Non-compliant images or descriptions that fail to meet the platform’s standards.

To correct these issues, follow these steps:

General Contact and Support Queries

How do I contact breeder support if I have an issue with an ad or listing?

If you encounter an issue with an ad or listing on AmericanBreeder.com, our dedicated Breeder Support team is here to help. To contact us, navigate to the SUPPORT menu at the top of the page and select Contact Us from the dropdown. Fill out the form with as much detail as possible about the issue, including the ad ID, breed category, and a brief explanation of the problem. For urgent matters, you can also use the live chat feature located at the bottom right of the screen to speak with our AI-powered assistant or submit a support ticket. Our team strives to resolve all inquiries promptly and thoroughly.

How do I contact breeder support if I feel misled by an ad that does not match its description?

If you feel an ad is misleading or does not accurately reflect the description provided, please report it to Breeder Support. Start by clicking the Report This Ad button located on the ad's page. You’ll be prompted to provide details about your concern, including why you believe the ad is inaccurate. Additionally, you can reach out through the Contact Us form under the SUPPORT menu, including the ad ID and any supporting details or screenshots. This helps us investigate and take appropriate action, ensuring the platform maintains a high level of trust and transparency.

Is there a way to escalate an issue if I’m not satisfied with the initial response from breeder support?

Yes, we understand the importance of resolving your concerns to your satisfaction. If the initial response from Breeder Support does not fully address your issue, you can escalate the matter by replying to the email you received with your ticket number or by submitting a follow-up inquiry through the Contact Us form. Be sure to reference your original ticket number and provide any additional information that may assist in resolving the matter. For complex cases, our support team supervisors will review the issue to ensure a fair and timely resolution.

Can I request additional information from breeder support if I am unfamiliar with specific breed needs?

Absolutely! Our Breeder Support team is happy to assist if you need more information about a breed’s specific requirements, such as care, training, or health considerations. You can submit your question via the Contact Us form in the SUPPORT menu, providing the breed name and the type of information you’re seeking. For quick answers, check out our Resource Library under the main menu. It offers thousands of articles tailored to breeders, buyers, and pet owners, providing valuable insights into breed-specific care and best practices.

How can I request that breeder support add new features or tools to improve buyer-breeder communication?

We value user feedback and continuously strive to improve the AmericanBreeder.com experience. If you have ideas for new features or tools to enhance communication between buyers and breeders, we encourage you to share them with us. Visit the Contact Us page under the SUPPORT menu and choose the “Suggestions” option in the inquiry type dropdown. Be as detailed as possible about your idea and how it could benefit the community. Our development team reviews all suggestions, and while we can’t guarantee immediate implementation, we prioritize updates based on user needs and platform goals.

1. Image and Multimedia Issues

1. How can I resolve issues with images not uploading, displaying, or showing outdated versions in my animal listing?

If you're experiencing issues with images not uploading or displaying correctly, here’s a step-by-step guide to help you troubleshoot:

• Check File Type and Size: Ensure your image files are in a supported format (JPG, PNG, or GIF) and under the maximum file size of 5MB per image. Unsupported formats like WEBP or files exceeding the size limit will not upload.
• Clear Browser Cache: Sometimes, outdated versions of images may display due to your browser’s cache. Clear your browser cache and reload the page to ensure you’re seeing the latest updates.
• Verify Internet Connection: A slow or unstable connection may interrupt the image upload process. Ensure your connection is reliable before attempting to upload again.
• Refresh Your Ad Draft: If an upload fails, try refreshing the ad creation page and re-uploading the image. Drafts save automatically, so you won’t lose your progress.
• Enable Ad Blocker Exceptions: If you have an ad blocker enabled, it might interfere with the upload process. Temporarily disable the ad blocker or add AmericanBreeder.com to its exceptions list.
• Image Limit: Each ad includes six images by default. To upload additional images, you can purchase the “Add Additional Images” upgrade under the Ad Manager section in your account.
• Contact Support: If the issue persists, reach out to our support team using the “Contact Us” form under the Support menu. Include details about the error message (if any) and the type of device and browser you’re using.

2. What are the recommended guidelines for image quality, file types, and dimensions for animal listings?

To make your listings visually appealing and professional, adhere to the following guidelines:

• File Types: Use JPG or PNG formats. Avoid less common formats like WEBP, as they may not be supported.
• Image Dimensions:
  • Minimum recommended size: 800x600 pixels.
  • For best results, aim for 1200x800 pixels to ensure clarity across all device types.
• Aspect Ratio: Maintain a 4:3 aspect ratio for full display compatibility on the website and in search results.
• File Size: Keep each file under 5MB to avoid upload errors and ensure faster loading times for potential buyers.
• Image Quality: Use high-resolution images with good lighting. Ensure the pet or animal is centered, and avoid distracting backgrounds.
• Watermarking: If you’d like to include a watermark for copyright protection, ensure it doesn’t obscure the animal in the image.
• Number of Images: All ads come with six images. To upload more, select the “Add Additional Images” option during ad setup or from the Ad Manager.

3. How do I troubleshoot issues with embedded videos or multimedia not displaying correctly on my listing?

Embedded videos and multimedia are excellent ways to showcase your animals, but occasional issues may arise. Here’s how to resolve them:

• Supported Platforms: Ensure your video is hosted on a supported platform, such as YouTube or Vimeo. Only public or unlisted videos can be embedded; private links won’t display.
• Correct URL Format: Double-check that the video URL is copied correctly. For YouTube, use the share link format (e.g., https://youtu.be/example).
• Browser Compatibility: Use a modern browser like Chrome, Firefox, or Edge, as older versions may not support multimedia embeds. If you suspect a browser issue, try accessing your listing in a different browser.
• Enable JavaScript: Embedded videos rely on JavaScript. Ensure it’s enabled in your browser settings.
• Video Quality: Upload videos in at least 720p HD for optimal display quality. Poor-quality videos may deter potential buyers.
• Test the Video: Before finalizing your listing, preview the ad to confirm the video plays correctly.
• Remove and Re-Embed: If the video doesn’t display, delete the embed code from the listing and re-enter the correct URL.
• Account Settings: Confirm that your video’s privacy settings on the hosting platform allow embedding. For YouTube, ensure the "Allow embedding" option is checked in your video settings.
• Contact Support: If you’ve followed these steps and the video still doesn’t display, our team is here to help. Submit a support request with details about the video link and your device/browser.

Additional Tips for Ad Management on AmericanBreeder.com

• Explore the "How to Advertise" Videos: These step-by-step guides cover all aspects of ad creation, including uploading images and embedding videos. Visit the Quick Start Library at the link below for detailed instructions:
  Quick Start Library
• Upgrade Your Listing: Consider options like the Featured Ad in Carousel or Highlight Ad to make your listing stand out with premium placement and enhanced visuals.

By following these guidelines and leveraging the tools provided on AmericanBreeder.com, you can ensure your breeder ad listings are visually engaging and accessible to the right audience.