FAQ on Common Listing Problems and Solutions

Listing Compliance and Guidelines

How can I ensure my listing meets the platform’s guidelines to avoid rejection or removal?

To ensure your listing complies with AmericanBreeder.com’s guidelines, start by thoroughly reviewing the Terms of Service and the specific rules for ad listings. These guidelines outline acceptable practices and requirements for all ads on the platform.

Here are some key tips:

1. Select the Correct Breed Category: Use the “Search & Select Your Breed” dropdown when creating your ad. Accurate categorization is crucial for visibility and compliance.
2. Provide Honest Information: Ensure the details about the animal’s breed, age, health, and behavior are accurate and up-to-date.
3. Use Approved Keywords: Avoid restricted keywords in your ad title or description, and instead, focus on clear, descriptive language.
4. Upload Quality Images: Ensure your images are appropriate and align with the platform’s standards for clarity and content. Ads with inappropriate or misleading images may be flagged.
5. Follow Ethical Practices: If listing animals with special needs, include all relevant details responsibly and transparently.

We highly recommend viewing the “How to Advertise” videos in the Quick Start Library for detailed instructions on setting up compliant ads.

Why was my listing flagged or rejected for non-compliance, and what steps can I take to correct it?

Listings are typically flagged or rejected if they violate any of the platform’s guidelines. Common reasons include:

• Misclassification of the breed or category.
• Inaccurate or misleading information about the animal’s age, breed, or health.
• Use of restricted keywords or inappropriate content.
• Missing mandatory details, such as vaccination status or health certificates, when required.
• Non-compliant images or descriptions that fail to meet the platform’s standards.

To correct these issues, follow these steps:

1. Review the Rejection Notice: Check your email or ad manager for specific feedback on why your ad was flagged.
2. Edit Your Listing: Navigate to your ad in the “Ad Manager” under the ACCOUNT dropdown, make the necessary adjustments, and resubmit.
3. Check the Guidelines: Revisit the Terms of Service and the “How to Advertise” videos for a refresher.

If you need further clarification, our support team is here to help.

What types of animals are restricted on the platform, and where can I find this list?

AmericanBreeder.com prohibits the listing of certain animals to comply with legal regulations and maintain ethical standards. Restricted animals include:

• Endangered species.
• Exotic animals requiring special permits.
• Animals banned under local, state, or federal laws.

You can find the full list of restricted animals in our Terms of Service. If you’re unsure whether your animal qualifies for listing, contact our support team for assistance.

What guidelines should I follow when listing animals with special needs or behavioral issues?

When listing animals with special needs or behavioral issues, transparency is key. Follow these guidelines:

1. Be Honest: Clearly describe the animal’s condition, including any physical disabilities, chronic illnesses, or behavioral challenges.
2. Highlight Needs: Provide details about the animal’s care requirements, such as medication, specialized diets, or training.
3. Emphasize Positives: Share endearing traits or progress the animal has made to help potential buyers connect emotionally.
4. Provide Resources: Suggest helpful tools, such as training materials or veterinary contacts, for ongoing care.

This approach ensures ethical practices and fosters trust with potential buyers.

Why are certain keywords restricted in my listing description, and how can I choose acceptable alternatives?

Restricted keywords are in place to prevent misleading, exaggerated, or unethical advertising practices. This includes terms that:

• Imply guarantees about size, temperament, or breeding success.
• Use inappropriate or inflammatory language.
• Suggest the sale of restricted or prohibited animals.

Instead of restricted terms, focus on descriptive, factual language that accurately represents the animal. For example:

• Replace “perfect family pet” with “well-suited for families.”
• Use “energetic and playful” instead of “guaranteed show dog.”

Refer to the platform’s advertising guidelines for further details.

What are the platform's expectations for the accuracy of the animal’s breed, age, and health information in listings?

AmericanBreeder.com expects all listings to provide truthful and precise information about the animal’s:

1. Breed: Select the correct breed category during ad creation. Misclassification can result in rejection or decreased visibility.
2. Age: Clearly state the animal’s exact or approximate age.
3. Health: Disclose health details, including vaccinations, spay/neuter status, and any known medical conditions.

Accuracy builds buyer trust and ensures compliance with platform standards. If you need guidance, watch the Quick Start Guide videos for tips on crafting a complete and accurate listing.

 

Listing Visibility and Reach

Why is my listing not appearing in search results, and how can I improve its visibility?

If your listing is not appearing in search results, ensure that you have selected the correct breed category during the ad setup process. This step, managed through the "SEARCH & SELECT YOUR BREED" dropdown, is vital for accurate placement of your ad. If the breed is misclassified, your ad may be displayed in an unintended section, reducing visibility to interested buyers.

To improve your listing’s visibility:

1. Double-check the breed selection: Visit the "Ad Manager" under your ACCOUNT menu to edit and verify your ad's breed category. This ensures it is placed correctly for optimal visibility.
2. Enhance your ad with upgrades: Options like "Highlight Ad" or "Featured Ad in Carousel" make your listing more prominent on category pages, attracting more attention from buyers.
3. Include high-quality images: Buyers are naturally drawn to ads with clear, detailed photos. Consider using the option to add up to 12 images for maximum impact.
4. Provide detailed and engaging descriptions: Clear, well-written descriptions increase buyer interest and engagement.
5. Share on social media: Use the social share feature to expand your reach by promoting your ad across platforms.

Additionally, listings appear in a rotation system that may vary their placement. Proximity to a buyer's location, determined by their IP address, also influences ranking.

How can I boost my listing to reach a larger audience and increase engagement?

To reach a larger audience and maximize engagement with your ad:

1. Use listing upgrades strategically:
   • Featured Ad in Carousel: Display your ad prominently on category pages.
   • Highlight Ad: Add a background color to make your ad stand out in search results.
   • Bring Ad to Top of Listing Once Each Day: Ensure your ad appears at the top regularly for increased visibility.
2. Optimize ad content:
   • Include a captivating headline that reflects the unique appeal of your listing.
   • Write a detailed and engaging description that answers common buyer questions.
   • Use high-quality images to showcase your listing effectively.
3. Leverage social media: Share your listing directly from AmericanBreeder.com using the integrated social share buttons. This expands your reach beyond the platform.
4. Encourage repeat visits: Buyers can save your ad to their favorites list. Highlight the benefits of this feature in your ad description to encourage potential buyers to return.
5. Utilize video guides: Watch the "How to Advertise" and "Quick Start Guide" videos to explore tips on creating high-performing ads.

Why is there a delay in my listing appearing in search results after submission?

Delays in your listing appearing in search results may occur due to:

1. Approval process: Some listings may require review to ensure compliance with AmericanBreeder.com’s Terms of Service.
2. Indexing time: New ads are indexed and added to the search results periodically. If your ad is not immediately visible, it will be included during the next update.
3. Search visibility settings: Verify that your ad is set to "active" in the "Ad Manager." If your ad is saved as a draft or expired, it won’t appear in search results.

If delays persist, double-check your submission details and ensure all required fields are complete. For immediate assistance, contact support through the "Contact Us" form under the SUPPORT menu.

Why are my promoted listings not showing in priority placements?

Promoted listings, such as Featured Ads in Carousel, follow specific rules for display priority:

1. Category relevance: Ensure your ad is assigned to the correct category and breed. Promoted listings appear prominently within the relevant sections only.
2. Rotation system: Ads are displayed in a rotation to ensure fairness among all promoted listings. Your ad may not always appear at the top but will rotate into priority positions.
3. Payment confirmation: Verify that the upgrade payment was successfully processed. You can check your invoice and ad status in the "Ad Manager."
4. Listing expiration: Confirm that your ad is still active and has not reached its expiration date. Use the Ad Duration Extension feature to keep it live.

If you’ve confirmed these steps and still experience issues, contact our support team to investigate further.

How can I improve the ranking of my listing in search results?

Improving your listing's ranking involves optimizing its content and taking advantage of platform features:

1. Accuracy in breed selection: Choose the exact breed during setup. This ensures your ad is shown in the most relevant category.
2. Upgrade visibility:
   • Use the Highlight Ad feature to add visual prominence.
   • Opt for Bring Ad to Top of Listing Once Each Day for frequent top placement.
3. Engage local buyers: Since ads are sorted based on proximity, including your location in the ad description helps attract nearby shoppers.
4. Add detailed descriptions: A well-written, engaging ad with essential details improves buyer trust and increases clicks.
5. Include multiple images: Adding up to 12 photos gives buyers a better view of your listing and makes your ad stand out.
6. Encourage buyer interaction: Use the social media and website link options in your profile to enhance credibility and drive more engagement.

By implementing these strategies and maintaining active listings, your ad will gain better visibility and attract more interested buyers. For more tips, explore the video resources in the Quick Start Library.

 

Listing Creation and Editing

1. How can I update or edit my listing after it has been posted?

Updating or editing your listing on AmericanBreeder.com is simple and user-friendly. Start by logging into your account and navigating to the “Ad Manager” under the “ACCOUNT” dropdown in the top menu. Here, you’ll see a complete list of your active ads. Select the ad you wish to update and click the “Edit” button. You can make changes to your title, description, pricing, images, or any other editable field. Once you're satisfied, save your changes to update the listing immediately.

If you need help with any step, the Quick Start Library of videos provides a detailed walkthrough of managing your ads. You can find this resource in the “Quick Start Guide” link in the top menu.

2. How can I select the right category or subcategory for my listing to reach the correct audience?

Choosing the correct category is crucial to ensure your ad reaches the right audience. During the ad creation process, you'll be prompted to "SEARCH & SELECT YOUR BREED." Begin typing the name of the breed you are advertising, and a dropdown menu will display relevant options. Selecting the exact breed ensures your ad is displayed in the appropriate section of the website, making it visible to buyers interested in that specific breed.

For further accuracy, you can review the breed categories in the Resource Library before posting. Misclassifying your ad can limit its visibility, so double-check your selection to maximize exposure.

3. How do I optimize my listing title and description to attract responsible buyers?

Creating an effective title and description is key to attracting the right buyers. Here are some tips:

• Be Specific and Informative: Use the breed name and highlight unique features in the title (e.g., “Champion Bloodline Golden Retriever Puppies”).
• Focus on Quality and Ethics: Responsible buyers are drawn to transparency, so include details about health checks, vaccinations, certifications, and lineage in the description.
• Use Clear and Engaging Language: Avoid overly technical jargon and aim for a friendly tone that conveys trust.
• Include Keywords: Incorporate keywords like the breed name and relevant phrases to improve visibility in searches.

The Quick Start Library has additional videos on crafting compelling ads. Review these guides to learn how to make your listing stand out.

4. How can I prevent duplicate listings, and what happens if I accidentally create one?

To avoid duplicate listings, use the Ad Manager to keep track of your active ads. Before creating a new listing, check your current ads to ensure you’re not duplicating information. If you accidentally create a duplicate, you can delete the extra ad by selecting it in the Ad Manager and clicking the “Delete” button.

If duplicate listings violate the platform’s Terms of Service, they may be flagged or removed automatically. To avoid this, ensure each ad you create is unique and pertains to a different set of animals or products.

5. How do I add or update certifications, awards, or lineage information in my listings?

You can add or update certifications, awards, and lineage details in the description section of your ad or by uploading related documents as images. To make these updates:

1. Go to the “Ad Manager” under the “ACCOUNT” dropdown.
2. Select the ad you wish to update and click “Edit.”
3. Include details about certifications or awards in the description field.
4. Upload certificates or lineage records as part of the six included images, or purchase the option to add six more images for a total of 12.

For breeders displaying high standards, these details reassure buyers and make your listings more appealing. Including such information is highly recommended for responsible advertising.

Additional Resources for Success

• Quick Start Library: Learn how to navigate and maximize your experience on the platform through instructional videos.
• How to Advertise: Watch introductory videos tailored to your user type for step-by-step ad creation guidance.
• AI Chatbot Assistance: Available at the bottom right of the screen for real-time help with questions about your listings.

AmericanBreeder.com is designed to make ad management simple and efficient, helping you connect with the right buyers while showcasing your dedication to quality breeding. If you have any further questions, feel free to contact our support team through the “Contact Us” option under the SUPPORT menu.

 

Multimedia Requirements and Troubleshooting

What are the photo requirements for optimizing my listing's appearance?

To make your listing stand out and look professional, ensure your photos meet the following requirements:

1. File Format: Accepted formats are JPG, PNG, and GIF. WebP is not currently supported.
2. File Size: Images must be under 5 MB for optimal performance. Larger files may fail to upload.
3. Dimensions: Use high-resolution images with a minimum size of 800x800 pixels to avoid pixelation, but ensure they are not so large that they slow page loading.
4. Content: The photos should clearly showcase the animal, with no excessive text, logos, or watermarks obscuring the image.
5. Background: Use a clean, uncluttered background to draw attention to the animal. A solid color or natural outdoor setting works best.

For additional guidance, view the "How to Advertise" video tutorial on the Quick Start Guide.

Why are my listing images not displaying correctly, and how can I fix this?

If your images aren’t displaying as expected, try the following troubleshooting steps:

1. Check the File Format: Ensure your images are in an accepted format (JPG, PNG, GIF). WebP files will not display.
2. Verify Upload Success: Confirm the upload was completed successfully by checking your ad in the "Ad Manager" section under the "ACCOUNT" dropdown.
3. Review File Size and Dimensions: Images larger than 5 MB or below the recommended resolution may not display properly.
4. Optimize Internet Connection: A slow connection may prevent uploads or cause images to fail to load fully.
5. Browser Compatibility: Clear your browser cache and ensure you are using an up-to-date browser. Certain issues may occur on outdated software.
6. Rotation Issues: If images appear rotated incorrectly, re-save them in your photo editor and upload again.

If problems persist, contact our support team using the "Contact Us" form in the SUPPORT menu.

What should I do if I encounter technical issues while uploading photos or videos?

If you’re facing challenges uploading multimedia, follow these steps:

1. Refresh and Retry: Refresh the page and attempt the upload again. Sometimes, a simple reload resolves the issue.
2. Reduce File Size: Compress your files to ensure they meet the size limit.
3. Check File Format: Videos must be MP4 format, and images should be in JPG, PNG, or GIF.
4. Disable Browser Extensions: Certain browser extensions or ad blockers may interfere with uploads. Temporarily disable them and retry.
5. Test Another Device or Browser: If issues persist, try uploading from another device or browser to rule out compatibility problems.

For persistent issues, contact our technical support team using the chatbot on the bottom right corner of the website.

How can I add a video to my listing, and are there guidelines for video content?

Adding a video is a great way to showcase your animals and engage potential buyers. Here’s how to do it:

1. Prepare Your Video: Ensure your video is in MP4 format, under 50 MB, and no longer than 2 minutes.
2. Upload the Video:
   • Log in to your account.
   • Navigate to the "Ad Manager" in the ACCOUNT dropdown.
   • Edit your listing or create a new one.
   • Select the "Upload Video" option and choose your file.
3. Content Guidelines:
   • The video should feature the animal clearly in a well-lit setting.
   • Avoid using excessive text overlays or background noise.
   • Showcase the animal's temperament and unique features to capture buyers' interest.
4. Optimize for Mobile: Ensure the video looks good on mobile devices, as many buyers browse on phones.

For tips on creating effective video content, refer to the Quick Start Video Guides.

For further assistance with multimedia uploads, visit our Resource Library or contact our support team. We're here to help you create the best possible listing on AmericanBreeder.com!

 

Managing Inquiries and Buyer Interactions

How can I handle buyer inquiries without compromising my privacy or security?

AmericanBreeder.com prioritizes your privacy by offering flexible options for displaying your contact information. By default, sensitive details like your last name and street address are hidden in your ad. You can manage these settings in your breeder profile under the "Edit My Profile" section of the "ACCOUNT" dropdown menu. If you choose to display specific information, be cautious about sharing additional personal details directly with buyers.

For inquiries, use the platform’s built-in messaging system, which allows buyers to contact you via the “Email Breeder” button without revealing your personal email address. Additionally, linking to your professional breeder website or social media profiles (if available) can create a secure and professional communication channel while maintaining control over your interactions.

Remember to avoid clicking on suspicious links or downloading unsolicited files sent by buyers. Stay vigilant and prioritize your security when responding to inquiries.

What should I do if I receive too many buyer inquiries and want to manage or limit them?

If your ad is attracting more inquiries than you can handle, you can manage this using the tools available in your account. Navigate to the “Ad Manager” under the “ACCOUNT” dropdown to make adjustments. Options include:

1. Temporarily Pausing Your Ad: Hide your listing until you’re ready to handle more inquiries.
2. Updating Your Ad’s Description: Clearly state any current limitations, such as “Currently reviewing inquiries; thank you for your patience.”
3. Setting Expectations in Your Responses: Use automatic reply templates to acknowledge inquiries and indicate when buyers can expect a follow-up.

You can also refine your ad by upgrading it to include more details, which may help pre-screen serious buyers. Consider adding extra images or documentation to answer common questions upfront, reducing the volume of inquiries.

How do I respond to buyer requests for additional information or documentation on the animal’s health?

Transparency is key to building trust with buyers. If a buyer requests additional information about an animal’s health, consider sharing documents such as vaccination records, genetic test results, or veterinary health certificates through secure means. Uploading clear photos of these records to your listing can proactively address these requests.

Ensure that the documentation you share matches the details in your ad and complies with ethical breeding practices. If you have concerns about sharing sensitive health information, redact personal identifiers or limit disclosure to relevant details. Always use AmericanBreeder.com’s messaging system or a secure method of communication to send these files.

For additional guidance on what to share, visit our Resource Library, where you’ll find articles on ethical documentation practices.

What should I do if a buyer inquiry seems fraudulent or suspicious?

If you encounter an inquiry that feels fraudulent or raises concerns, follow these steps:

1. Trust Your Instincts: Be cautious of buyers who ask for unusual payment arrangements, demand sensitive information, or fail to provide clear intent to purchase.
2. Report the Inquiry: Use the “Contact Us” form under the SUPPORT menu to report suspicious activity. Include the buyer’s username and any relevant details. Our team will review and take appropriate action.
3. Avoid Engagement: Do not respond to inquiries that seem overly vague or unreasonably demanding. Block the buyer if necessary using the account tools available.

Your safety is our priority, and AmericanBreeder.com actively monitors for fraudulent activity to maintain a secure platform. Review our Terms of Service for more details on prohibited behaviors.

How can I increase buyer trust in my listing with additional verification steps?

Building buyer trust is essential for successful interactions. AmericanBreeder.com offers several features to help you enhance the credibility of your listing:

1. Complete Your Profile: Add professional links to your social media accounts and breeder website. Buyers can view these on your ad, offering more transparency about your operations.
2. Provide High-Quality Images: Upload up to 12 images (with the additional image upgrade) to showcase the animal’s health, living environment, and lineage.
3. Include Detailed Health Information: Proactively share vaccination records, microchip details, and genetic testing information in your ad description.
4. Upgrade Your Ad: Use features like “Highlighted Ad” or “Featured Ad in Carousel” to make your listing stand out, signaling professionalism and dedication.
5. Encourage Reviews: Ask satisfied buyers to leave testimonials. A history of positive interactions can significantly boost buyer confidence.

By utilizing these tools and maintaining transparency, you’ll position your listing as trustworthy and credible to prospective buyers.

For further assistance, visit the “How to Advertise” videos in the Quick Start Guide or contact our support team. Your success on AmericanBreeder.com matters to us!

 

Fraud, Spam, and Reporting

If you’re receiving fake inquiries on your listing, rest assured we have measures in place to assist. Follow these steps:

1. Report the Spam Inquiries: Log in to your account and use the “Contact Us” form under the SUPPORT menu to report the issue. Be sure to include details about the spam messages, such as the content of the inquiry and the time it was received. This helps our team investigate and take appropriate action.
2. Enable Privacy Filters: You can reduce unwanted contacts by adjusting your profile settings. For example, displaying your contact information, such as your phone number or email, is optional. You can modify these settings under the “Edit My Profile” page in the ACCOUNT dropdown.
3. Utilize the Block Feature: If the spammer is repeatedly contacting you, you can block them by flagging their inquiries. This option is available in your message center.
4. Be Proactive: Review our “How to Advertise” videos and Quick Start Guides to learn about optimizing your ad settings to minimize exposure to spammers. These guides also cover helpful tips for handling inquiries efficiently.
5. Stay Informed: Familiarize yourself with our Terms of Service, which include guidelines for safe interactions. Taking these precautions ensures a better experience for all users.

How can I report a listing that appears to violate platform guidelines or ethical practices?

Reporting a listing that you believe violates platform guidelines or ethical practices is straightforward:

1. Locate the Listing: Navigate to the specific listing you wish to report. Below the ad details, you’ll find a “Report Listing” button.
2. Provide Details: When prompted, provide as much information as possible about the violation. For example, explain why you believe the listing breaches our guidelines or ethical standards.
3. Submit Your Report: Click “Submit,” and our moderation team will review your report promptly. We may follow up with additional questions to ensure a thorough investigation.
4. Follow Up: If you’d like updates on the status of your report, you can reach out through the “Contact Us” form in the SUPPORT menu.

Your vigilance helps us maintain a safe, ethical, and trustworthy platform for all users. For a deeper understanding of platform expectations, please review our Terms of Service.

What should I do if a competitor has falsely reported my listing?

False reports from competitors are taken seriously at AmericanBreeder.com. If your listing has been reported unfairly:

1. Stay Calm: Listings are not removed without a thorough investigation. Our moderation team carefully reviews every report to ensure it is valid and aligns with our platform’s guidelines.
2. Provide Evidence: If contacted by our team, respond promptly with any relevant evidence that supports your case, such as screenshots of communications or documentation of your ad’s compliance with platform rules.
3. Request Review Status: If you haven’t received updates on your listing’s status, use the “Contact Us” form in the SUPPORT menu to request an update. Include your listing details and any reference numbers provided during the report process.
4. Prevent Future Incidents: Regularly review your ad settings and ensure your listings adhere to platform guidelines. By following best practices, you minimize the risk of disputes.

AmericanBreeder.com values fairness and transparency. Our goal is to protect all users from malicious activity while fostering a supportive community for breeders and buyers alike.

 

Listing Status and Performance Tracking

How can I change the status of my listing to “sold” or “no longer available”?

Changing the status of your ad to "sold" or "no longer available" on AmericanBreeder.com is quick and straightforward. Follow these steps:

1. Log into Your Account: Access your breeder account by clicking the “Login” button in the top menu bar.
2. Go to the Ad Manager: From the "ACCOUNT" dropdown menu, select "Ad Manager" to view a list of all your active and past ads.
3. Find Your Ad: Locate the ad you wish to update. You can use the sorting options (by city, zip code, or selling price) to find it quickly.
4. Update the Status: Click on the "Edit" or "Manage" button next to the ad. In the ad details section, select the appropriate status—either "Sold" or "No Longer Available." Save your changes.

Once updated, the ad will display the new status to potential buyers, ensuring transparency and keeping your listings up to date.

How do I track my listing’s performance, including views, clicks, and user interactions?

AmericanBreeder.com offers built-in performance tracking tools to help you monitor how your ads are performing. Here’s how to access these insights:

1. Access Your Ad Manager: After logging in, navigate to the "Ad Manager" under the "ACCOUNT" dropdown menu.
2. View Performance Metrics: Each ad listing will display key performance indicators such as:
   • Views: The number of times your ad has been seen.
   • Clicks: The number of users who clicked on your ad for more details.
   • Interactions: Metrics such as emails sent via the "Contact the Breeder" button or social shares of your ad.
3. Analyze Trends: Use this data to understand which ads are attracting the most attention. Consider upgrading your ad to features like "Highlighted Ad" or "Featured in Carousel" if you'd like to boost visibility further.

For a deeper dive into maximizing ad performance, watch our helpful “How to Advertise” and “Quick Start Guide” videos in the Quick Start Library.

How can I re-activate a listing after it has expired, and will it retain previous data and views?

Reactivating an expired listing on AmericanBreeder.com is simple, and yes, your previous data and views will remain intact. Here’s what to do:

1. Locate Expired Ads: Go to the "Ad Manager" under the "ACCOUNT" dropdown menu. Scroll down to the "Expired Ads" section.
2. Select the Listing to Reactivate: Find the expired ad you want to renew. Click on the “Reactivate” button next to the ad.
3. Complete Payment (if Applicable): Depending on your subscription or ad bundle, there may be a small fee to reactivate the ad. Use your account funds or make a payment during checkout.
4. Update and Republish: Once reactivated, you can edit any details before republishing the ad. The listing will retain all past data, including total views and interactions, so you can continue building on its success.

If you need assistance or have any questions, our support team is here to help. Use the “Contact Us” form under the SUPPORT menu or email us directly at This email address is being protected from spambots. You need JavaScript enabled to view it. for billing-related queries. We’re committed to making your experience seamless and successful!

 

Listing Moderation and Support

Why is my listing pending approval, and how long does the review process take?

When you create a new listing on AmericanBreeder.com, it enters a pending approval status to ensure it meets our community guidelines and maintains the high standards of our platform. This process includes reviewing your listing for accurate breed categorization, adherence to ethical practices, and compliance with our Terms of Service.

The typical review time is 24 to 48 hours, but it may vary during periods of high activity. You can check the status of your listing anytime by navigating to the "Ad Manager" section under your "ACCOUNT" dropdown in the top menu. If your ad remains pending for longer than expected, feel free to contact our support team using the “Contact Us” form under the SUPPORT menu. We’re here to help!

What can I do if my listing is mistakenly flagged, removed, or keeps being flagged despite following guidelines?

If your listing has been flagged or removed despite following our guidelines, we understand this can be frustrating. Here are the steps you can take:

1. Review Guidelines: Double-check the Terms of Service and ad requirements on the Terms of Service page. Confirm your listing complies with breed selection accuracy, image policies, and ethical standards.
2. Edit Your Listing: Small errors, like selecting the wrong breed category, can trigger a flag. Use the “Ad Manager” in the “ACCOUNT” dropdown to make edits and resubmit your ad for approval.
3. Contact Support: If you believe your ad has been flagged in error, submit a support request through the “Contact Us” form. Provide your ad ID, a brief description of the issue, and any supporting details.
4. Check Repeated Flags: For listings repeatedly flagged, ensure your content does not unintentionally violate any rules. Avoid duplicate ads or using promotional language that may be misinterpreted.

We aim to resolve flagged issues promptly. Our support team will review your case and restore compliant listings as quickly as possible. If necessary, we’ll provide personalized feedback to prevent future concerns.

How do I respond if my listing was mistakenly removed or flagged, and what support can I expect?

If your listing was mistakenly removed or flagged, we’re committed to helping you get it back online. Here’s what to do:

1. Submit an Appeal: Use the “Contact Us” form under the SUPPORT menu to submit an appeal. Include the ad ID and a detailed explanation of why you believe the removal was an error.
2. Expect Timely Responses: Once your appeal is received, our team will respond within 24 to 48 hours, reviewing your case and providing next steps.
3. Receive Personalized Assistance: If the issue resulted from a misunderstanding, we’ll offer guidance to ensure your ad complies with our standards while reinstating it promptly. For permanent removals, we’ll explain the decision and suggest alternative options if applicable.
4. Leverage Resources: To avoid future issues, explore the Quick Start Video Library and How to Advertise tutorials available under the top menu. These guides cover everything from ad creation to best practices for compliance.

We’re here to ensure you have a smooth experience on AmericanBreeder.com and will do everything possible to resolve your concerns fairly and efficiently. For urgent cases, you can also reach out to our team via email at This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Subscription and Payment Issues

How can I manage my subscriptions or payments for premium listing services?

Managing your subscriptions and payments for premium listing services on AmericanBreeder.com is straightforward and user-friendly. Once logged in, navigate to the "Account" dropdown menu at the top of the page and select "Ad Manager" to view and manage all your ads. From here, you can upgrade your listings with premium features like Highlight Ad or Featured Ad in Carousel, renew ads, and extend their duration.

To handle payments or view your purchase history, select "Invoices" under the same dropdown. Here, you can access, download, and print your invoices, as well as confirm payment statuses. For those who frequently advertise, consider pre-loading your account with one of our discounted bundle packages via the "Add Funds to Account" option. This feature ensures you always have funds ready for new or upgraded ads. If you have further questions, the Quick Start Guide or How to Advertise videos on the website provide a step-by-step walkthrough of these processes.

What should I do if I encounter payment issues when trying to purchase premium listing features?

If you experience any payment issues while attempting to purchase premium listing features, we’re here to help! First, ensure your payment method is valid and up-to-date. If you’re using a credit card, double-check that the details entered are correct, including the expiration date and CVV code. For PayPal users, verify that your account has sufficient funds or linked payment options.

If the issue persists, please contact our Accounting Team directly at This email address is being protected from spambots. You need JavaScript enabled to view it.. Include key details such as the transaction date, attempted payment amount, and any error messages you received. This will help us address the issue promptly. You can also submit your concern via the "Contact Us" form under the Support menu on the website. Rest assured, our team is dedicated to ensuring all transactions are smooth and secure.

How do I obtain a refund for listing fees if my listing was removed by the platform?

If your listing was removed by the platform and you believe a refund is warranted, we encourage you to reach out to our support team. Start by reviewing the Terms of Service to ensure your ad complied with platform guidelines. If you believe the removal was in error, contact us via the "Contact Us" form under the Support menu or email This email address is being protected from spambots. You need JavaScript enabled to view it..

In your message, provide the following:

1. The ad title or ID of the removed listing.
2. The date of purchase and the amount paid.
3. A brief explanation of the situation, including why you believe a refund is justified.

Our team will review your request thoroughly. If the removal was due to a misunderstanding or an issue on our end, we will work with you to resolve the matter quickly. Refunds are processed promptly for eligible cases, ensuring your experience with AmericanBreeder.com remains positive and fair.

 

Buyer Verification and Security

How can I verify the legitimacy of a buyer before proceeding with a transaction?

When verifying a buyer on AmericanBreeder.com, it’s essential to use the platform’s built-in tools and follow best practices for security:

1. Review Buyer Profiles: If the buyer has created an account on AmericanBreeder.com, check their profile details. Legitimate buyers are more likely to complete their profile and provide accurate information.
2. Ask Questions: Initiate a conversation through the "Contact Breeder" feature and ask thoughtful questions about their experience with the breed, their living situation, and their intentions for purchasing a pet. Genuine buyers will respond with enthusiasm and detail.
3. Use Secure Communication: Keep all initial conversations within the AmericanBreeder.com platform to ensure transparency and added security. Avoid sharing personal contact details until you’re confident in the buyer’s legitimacy.
4. Check for Red Flags: Be cautious of buyers who:
   • Offer to pay more than your asking price without seeing the animal.
   • Avoid answering questions about their living situation or care plans.
   • Insist on conducting the transaction outside the website’s platform.
5. Ask for References: Serious buyers often have a history of pet ownership. Politely ask if they can provide a reference, such as a veterinarian or trainer, to confirm their commitment to responsible pet care.
6. Follow American Breeder’s Buyer Verification Resources: Review additional tips and video guides available in the platform's "Quick Start Guide" or the "Buyer FAQ" section for more insights on spotting genuine buyers.

By taking these steps, you’ll reduce risks and ensure a safe and positive transaction experience.

What steps should I take if I receive a complaint regarding the animal’s health or behavior after the sale?

Dealing with post-sale concerns requires clear communication and adherence to best practices:

1. Acknowledge the Buyer’s Concern: Listen attentively and show empathy. Acknowledge the buyer’s feedback and let them know you’re committed to addressing their concern responsibly.
2. Request Documentation: Ask the buyer to provide detailed information, such as veterinary reports, photos, or videos, to help assess the situation. This ensures the conversation remains factual and constructive.
3. Refer to Your Sale Agreement: If you included a written agreement outlining health guarantees, return policies, or care requirements, refer to these terms to guide the resolution process. If you haven’t used a written agreement, consider drafting one for future transactions to avoid misunderstandings.
4. Consult a Veterinarian: If needed, offer to collaborate with the buyer’s veterinarian or consult your own to better understand the issue and identify potential solutions.
5. Propose a Resolution: Depending on the circumstances, consider solutions such as:
   • Covering a portion of veterinary costs (if the issue arose within a reasonable timeframe and aligns with your health guarantee).
   • Accepting a return of the animal under agreed-upon terms.
   • Offering guidance to help the buyer address behavioral challenges.
6. Report Issues to AmericanBreeder.com: If you suspect the complaint is part of a fraudulent claim, contact the website’s support team via the "Contact Us" form in the SUPPORT menu. Provide any relevant documentation to help investigate the matter.

Approaching complaints with professionalism and compassion reflects positively on your reputation as a breeder.

What is the best way to handle disputes with buyers regarding animal care or other concerns?

Resolving disputes effectively requires patience, transparency, and a focus on mutual understanding:

1. Stay Calm and Professional: Emotions can run high in disputes. Maintain a calm and respectful tone to facilitate productive communication.
2. Encourage Open Dialogue: Invite the buyer to express their concerns fully and clearly. Acknowledge their perspective before sharing your own.
3. Focus on the Animal’s Best Interests: Center the conversation around the animal’s welfare. Highlight shared goals, such as ensuring the pet’s health and happiness, to find common ground.
4. Provide Clear Evidence: If the dispute involves a misunderstanding about health, behavior, or care, share any records, agreements, or communications that clarify your position. This could include vaccination records, health guarantees, or care instructions provided at the time of sale.
5. Seek Mediation if Necessary: If the dispute escalates, suggest involving a neutral third party, such as a veterinarian or an AmericanBreeder.com support specialist, to mediate the issue and propose fair solutions.
6. Learn and Adjust: Use the experience to refine your practices. For example, ensure future transactions include clear agreements, detailed care instructions, and thorough communication to prevent similar concerns.
7. Leverage Platform Resources: AmericanBreeder.com provides tools and resources to assist in resolving disputes. Review the platform’s Terms of Service and Buyer FAQs to ensure you’re aligned with the website’s standards and expectations.

By addressing disputes constructively, you’ll build trust with buyers and demonstrate your commitment to responsible breeding practices.

 

Additional Listing Options and Settings

How do I renew or extend the duration of my listing?

Renewing or extending your ad’s duration is simple and can be done directly from your account. Follow these steps:

1. Log into your account: Click on the "Login" button in the top menu.
2. Access the Ad Manager: Under the "ACCOUNT" dropdown menu, select "Ad Manager."
3. Find your ad: Locate the ad you want to renew or extend from your list of active ads. You can sort ads by city, zip code, or price to find it easily.
4. Select “Renew” or “Extend Duration”: Next to your ad, you’ll see an option to extend the ad’s run time. Click this button, choose the duration you’d like, and proceed to checkout if necessary.

By renewing early, you avoid interruptions in your ad's visibility and maintain its position in the listings. Consider upgrading your ad during this process for additional visibility enhancements, like highlighting or featuring it in the carousel.

How can I adjust my listing’s visibility settings for certain geographic areas?

You can control your ad’s visibility by selecting targeted geographic settings during or after ad creation. Here’s how:

1. During ad creation: When you create a new listing, fill out the location fields accurately. Enter your city and zip code to ensure your ad is prioritized for users in nearby areas.
2. Edit an existing ad: Navigate to your "Ad Manager" under the "ACCOUNT" menu. Select the ad you’d like to adjust and click “Edit.” From here, you can modify the location details to refine your target audience.
3. Use upgraded options: Enhance geographic visibility by upgrading your ad. For example, using the “Bring Ad to Top of Listings” upgrade ensures it’s highlighted for local viewers each day.

The platform uses IP-based sorting to prioritize ads for users browsing in your region, so ensuring accurate location details boosts your ad’s relevance and visibility.

How can I remove or hide my contact information from public view while still allowing inquiries?

AmericanBreeder.com makes it easy to protect your privacy while keeping communication channels open. Here’s how you can control your contact information:

1. Adjust visibility settings:
   • Go to "ACCOUNT" in the top menu and select "Edit My Profile."
   • Under the contact information section, uncheck the boxes to display your last name or street address. These fields are hidden by default but can be toggled on or off.
2. Enable inquiries without displaying contact details:
   • Your ad will always feature the “Contact the Breeder” button, allowing potential buyers to message you through a secure form without exposing your personal details.
   • Social media and website icons in your ad can also be managed through the profile editor to further control visibility.

This system ensures your privacy while maintaining buyer communication through the website’s secure messaging tools.

What should I do if my listing isn’t visible on mobile devices?

If your ad isn’t appearing on mobile devices, follow these troubleshooting steps:

1. Check ad status: Log into your account and navigate to “Ad Manager” under the “ACCOUNT” menu to confirm your ad is active and not expired.
2. Verify responsive design settings: AmericanBreeder.com is optimized for mobile viewing, but ensure your ad images meet platform requirements (proper dimensions and file type). Low-quality or improperly formatted images may affect visibility.
3. Clear browser cache: Ask the user to clear their mobile browser cache and refresh the page. Sometimes, cached versions of the site may not display new ads immediately.
4. Contact support if needed: If the issue persists, use the “Contact Us” form under the “SUPPORT” menu to report the problem. Include details like your ad ID and the type of mobile device or browser you’re using for faster resolution.

How can I recover a listing that was accidentally deleted?

Accidental deletions can happen, but our team is here to help. Follow these steps to recover a deleted ad:

1. Contact support promptly: Use the “Contact Us” form under the “SUPPORT” menu to submit a recovery request. Provide the ad ID, title, or a brief description to help locate the deleted listing.
2. Check your email for backups: If you received an email confirmation when creating the ad, you can reference it for ad details when reaching out to support.
3. Note recovery limits: Deleted ads can often be recovered within 30 days, but restoration may not be possible for older listings due to data retention policies.

To avoid accidental deletions, use the “Pause” feature in the Ad Manager instead of deleting ads you may wish to reactivate later.

These features are designed to make your experience on AmericanBreeder.com efficient, secure, and tailored to your needs. For more tips and tutorials, explore the Quick Start Library and “How to Advertise” videos in the top menu bar.