RESOURCE LIBRARY

General Site Feedback and Feature Requests

How can I suggest new features or tools to improve the connection between breeders and buyers?

You can suggest new features or tools by using the "Give Us Your Feedback" form available under the SUPPORT menu. Provide a detailed explanation of your idea and how it could enhance the connection between breeders and buyers. Your suggestions help improve the platform for all users.

Where can I provide feedback on specific site sections, such as ad listings, breeder profiles, or search functionality?

Feedback on specific site sections can be submitted via the "Give Us Your Feedback" form under the SUPPORT menu. Indicate the section you are addressing (e.g., ad listings, breeder profiles, or search functionality) and include detailed comments or suggestions for improvement.

Is there a way for users to vote on or prioritize site improvement suggestions submitted by others?

Currently, AmericanBreeder.com does not offer a voting system for user-submitted suggestions. However, all feedback submitted through the "Give Us Your Feedback" form is reviewed by the team, and frequently requested improvements are prioritized for implementation.

How can I provide feedback on the overall design, visual appeal, and accessibility of the website, including for users with disabilities?

To provide feedback on the website’s design, visual appeal, or accessibility, use the "Give Us Your Feedback" form. Be sure to include details about specific improvements or challenges, especially if they relate to accessibility for users with disabilities.

The platform values user input and strives to ensure an inclusive and visually engaging experience for all visitors.

Contacting Support and General Assistance

How do I contact customer support if I need immediate assistance with my account, ad listing, or payment issues?

You can contact customer support on AmericanBreeder.com using the following methods:

1. Contact Form: Go to the "SUPPORT" menu at the top of the page and select "Contact Us." Fill out the form with your issue details, such as ad ID, breed category, or payment issue description.
2. Live Chat: Use the AI-driven live chat feature located at the bottom right of the screen for real-time assistance.
3. Email: For billing-related inquiries, email This email address is being protected from spambots. You need JavaScript enabled to view it. with all relevant details, such as the date and amount of the charge.

Is there a way to speak directly to a customer support representative, access live chat, or receive phone assistance for urgent matters?

AmericanBreeder.com currently does not offer direct phone assistance. However, you can use the live chat feature located in the bottom right corner of the website for immediate support. This chat feature includes an AI assistant that provides instant responses and escalates unresolved issues to the support team.

What are the support hours, and is assistance available outside of these times?

While specific support hours are not listed, the live chat feature is available 24/7 for user convenience. This ensures that basic assistance is always accessible. For more complex issues requiring manual review, the support team will respond during regular business hours.

How long should I expect to wait for a response, and are there options to expedite urgent requests?

Response times vary depending on the nature of your inquiry.

• For urgent issues, using the live chat feature ensures the quickest resolution.
• For email or contact form submissions, responses typically occur within 24-48 hours.
  Expedited handling is available by submitting detailed information through live chat or marking your email as urgent.

Can I track the status of my support request, and how will I be notified when it’s resolved?

Yes, you can track the status of your support request. After submitting a query via the contact form or live chat, you will receive a confirmation email with a ticket number. Updates on your request will be sent to your email. You can follow up on your ticket by replying to the confirmation email.

Browser Compatibility and Requirements

1. Which web browsers and versions are compatible with AmericanBreeder.com, and are there any known issues with older browser versions?
AmericanBreeder.com is optimized for modern browsers, including:

• Google Chrome: Version 88 and newer
• Mozilla Firefox: Version 85 and newer
• Safari: Version 14 and newer
• Microsoft Edge: Version 88 and newer

The website may function on older versions, but users might experience reduced functionality or layout issues. For the best experience, we recommend updating your browser to the latest version. Internet Explorer is not supported due to outdated standards.

2. Are there specific browser settings or permissions (e.g., JavaScript, cookies, pop-ups) required to ensure full functionality on AmericanBreeder.com?
To fully access all features on AmericanBreeder.com, ensure the following settings are enabled:

• JavaScript: Required for dynamic search, navigation menus, and interactive elements like the image sliders.
• Cookies: Necessary for saving preferences, favorites, and login sessions.
• Pop-ups: Enable pop-ups selectively for AmericanBreeder.com to access features like feedback forms or instructional guides.

If you encounter issues, clearing your browser cache and cookies may help resolve them.

3. Does AmericanBreeder.com support the use of browser extensions, and are any recommended for an enhanced experience?
AmericanBreeder.com supports most browser extensions that do not interfere with essential website functions. Recommended extensions include:

General Site Performance and Loading Issues

1. How can I troubleshoot if the website loads slowly, only partially loads, or does not load at all?

If you're experiencing slow or incomplete loading on AmericanBreeder.com, try the following steps to troubleshoot the issue:

1. Check Your Internet Connection:
   Ensure your internet is stable. Test by opening another website to confirm if the issue is specific to AmericanBreeder.com or your connection.
2. Clear Browser Cache:
   Old or corrupted cache files can interfere with site loading. Clear your browser’s cache and cookies to refresh your session.
3. Disable Browser Extensions:
   Some extensions, especially ad blockers, can conflict with site functionality. Temporarily disable extensions and reload the site.
4. Try a Different Browser:
   Use an alternate browser to check if the issue persists. AmericanBreeder.com is optimized for modern browsers like Chrome, Firefox, Safari, and Edge.
5. Check Server Status:
   Visit the Announcements section on the homepage or use the AI Chat feature to confirm if there’s scheduled maintenance or known outages.
6. Restart Your Device:
   A simple restart can resolve background process conflicts affecting your browsing experience.

If the issue continues, use the Contact Us form under the SUPPORT menu or the AI chat feature for assistance.

2. What steps can I take if interactive elements, like dropdowns or buttons, don’t work as expected on the website?

Interactive elements are critical for navigating features like dynamic search, breeder dropdowns, and account actions. Follow these steps if they’re unresponsive:

1. Ensure JavaScript is Enabled:
   The website relies on JavaScript for functionality. Check your browser settings to confirm JavaScript is enabled.
2. Disable Conflicting Extensions:
   Ad blockers or security plugins may block site scripts. Disable these extensions and reload the page.
3. Update Your Browser:
   Ensure your browser is up to date. Outdated browsers can cause compatibility issues.
4. Refresh the Page:
   Sometimes, temporary glitches occur. Press Ctrl+F5 (Windows) or Command+Shift+R (Mac) for a hard refresh.
5. Clear Cookies and Cache:
   Corrupted session data can disrupt functionality. Clear cookies/cache and log back into your account.
6. Report Specific Issues:
   If problems persist, use the Feedback Form under the "Give Us Your Feedback" link or describe the issue via the AI chat tool for targeted assistance.

3. Why does the website keep redirecting me to the homepage when I try to access certain features?

This issue can occur due to session management, browser compatibility, or account permissions. Here’s how to resolve it:

1. Check Your Login Status:
   Ensure you’re logged into your account. Certain features, like saving favorites or accessing breeder profiles, require an active login.
2. Verify Account Type:
   Features like breeder-specific tools or advanced search options may be restricted to registered breeder or buyer accounts. Upgrade your account if necessary.
3. Clear Session Data:
   Log out, clear cookies, and log back in. Session cookies may be outdated, causing redirection loops.
4. Check for Updates or Restrictions:
   Some links may redirect during maintenance or updates. Refer to the Announcements section for updates or use the AI Chat to verify feature availability.
5. Report Broken Links:
   If redirection occurs unexpectedly, report the issue via the Contact Us form under the SUPPORT menu or the “Give Us Your Feedback” form.

4. How can I fix issues with connectivity if the website loads incompletely, showing missing images or text?

Incomplete page loading can result from weak connectivity or server-side issues. Use these steps to troubleshoot: