RESOURCE LIBRARY

1. Purchasing and Customizing Ad Bundles

1. How can I purchase a discounted ad bundle, and what payment options are available?
Purchasing an ad bundle is simple and offers great savings for frequent advertisers. Follow these steps:

• Log in to your account, or create a free account by selecting the "Advertise" button below the main menu on the homepage or the "Register" option in the top menu bar.
• Navigate to the "Add Funds to Account" option in the ACCOUNT dropdown menu.
• Choose from our available bundles: Starter Package, Plus Package, or Premium Package. Each bundle includes bonus credits for added value.
• Complete your purchase using PayPal or any major credit card.
  Once the payment is confirmed, the funds will be credited to your account wallet, ready for use when creating ads. For detailed guidance, watch our “How to Advertise” video series or explore the Quick Start Guide.

2. Are there specific ad bundles that include additional perks or benefits?
Yes, ad bundles not only save you money but also offer exclusive perks:

• Bonus Credits: Larger bundles come with more bonus credits, giving you extra funds for upgrades like Highlight Ads or Featured Ads in Carousels.
• Flexibility: Use credits across multiple ads, maximizing your ad visibility and reach.
• Priority Features: Bundle users can access upgrades like daily "Bring Ad to Top" boosts or additional image uploads (up to 12 images per ad).

3. Can I customize a discounted ad bundle to meet my unique listing needs or budget?
While the available bundles are predefined for simplicity, you can effectively customize your ad spending by:

• Purchasing multiple bundles to meet your budget.
• Allocating credits for specific upgrades, such as highlighted backgrounds or extended durations, ensuring your ads align with your marketing strategy.
  For additional customization options, contact our support team via the "Contact Us" form under the SUPPORT menu.

4. Can I use my ad bundle for multiple categories or animal breeds, and are there any restrictions on types of listings?
Ad bundles are designed for flexibility:

• Multiple Categories/Breeds: Credits can be used to create ads in various categories and for different animal breeds.
• Restrictions: Listings must adhere to the site's Terms of Service and local regulations for animal sales. Restricted species or categories may require additional documentation before listing. Always review the Compliance and Legal Considerations FAQ for guidance.

5. Are there limits to how many ad bundles I can purchase or store in my account?
There are no limits on how many ad bundles you can purchase or store in your account. This allows you to stock up on credits during promotional periods or when planning for a high volume of ads. Credits do not expire, giving you the flexibility to use them as needed.

Refunds and Cancellations

1. How can I request a refund if I’m unsatisfied with my ad performance or if my ad isn’t visible due to technical issues on the platform?

If you believe your ad’s performance did not meet expectations due to technical issues, please contact our support team directly using the “Contact Us” form under the SUPPORT menu. Provide the details of your ad, including the ad ID, issue description, and relevant dates. We’ll investigate promptly to determine if the issue qualifies for a refund under our Ad Performance Guarantee Policy. Please note that refunds are not issued based on ad performance alone unless a platform-related issue directly impacted visibility.

2. What is the refund policy if my ad is removed due to a violation of the platform’s community or animal care policies?

Refunds are not provided for ads removed due to violations of AmericanBreeder.com’s Terms of Service or Community and Animal Care Policies. When creating an ad, it’s essential to ensure compliance with all platform guidelines. If your ad was removed and you feel it was in error, you may submit an appeal by contacting our support team. Appeals are reviewed on a case-by-case basis, but refunds for policy violations are not guaranteed.

3. Am I eligible for a partial refund if I cancel my subscription midway through a billing cycle?

AmericanBreeder.com does not offer partial refunds for subscriptions canceled midway through a billing cycle. However, your subscription will remain active until the end of the current billing period, ensuring you continue to benefit from all features. If you plan to cancel, consider downgrading your plan instead, which may reduce future billing.

4. How are refunds processed for promotions, boosted ad campaigns, or discounted ad purchases?

Refunds for promotional, boosted, or discounted ad purchases are generally not offered unless a verified platform issue prevented the ad from functioning as promised. Each promotion and discount is final once applied. If technical problems occurred, you can request a review by providing documentation of the issue. Refunds for these cases will be issued as account credits whenever possible, allowing you to use the funds toward future ads or campaigns.

5. If I downgrade or cancel my subscription, will I receive a prorated refund for any remaining balance?

Prorated refunds are not provided when downgrading or canceling a subscription. If you choose to downgrade, your current plan will remain active until the next billing cycle, at which point the lower-tier subscription will take effect. For cancellations, your subscription benefits will continue until the end of the current billing period.

Payment Methods & Updates

How can I add or update my payment method for my breeder account?

To add or update your payment method for your breeder account, start by logging into your account and navigating to the “Account” dropdown menu at the top of the page. Select “Payment Methods,” where you’ll see options to add a new payment method or edit an existing one. This feature supports secure updates, allowing you to use any major credit card or PayPal. For step-by-step guidance, we recommend watching our “How to Advertise” and “Quick Start Guide” videos, which cover payment setup in detail.

Can I have multiple payment methods on file, and how do I select a preferred payment method?

Yes, AmericanBreeder.com allows you to keep multiple payment methods on file, which is particularly helpful if you want flexibility in your ad payments. You can add as many payment options as you like and select a preferred payment method in your “Payment Methods” settings. Simply mark the checkbox next to your chosen method, and it will be automatically used for future purchases unless changed.

What should I do if I accidentally added the wrong payment method and need to update it immediately?

If you’ve added the wrong payment method, you can correct it quickly by going to the “Payment Methods” section under your “Account” menu. From there, delete the incorrect payment method and add the correct one. This update will ensure the proper payment option is used for any upcoming ads, bundles, or account charges. If you need assistance, our chatbot (available at the bottom right of the screen) can guide you through the process.

How can I confirm my payment method has been updated and will be used for the next billing cycle?

After updating your payment method, you’ll receive a confirmation email verifying that your changes have been saved. You can also check your account settings to see the updated payment option displayed as the active method for future payments. Any changes made before your billing cycle begins will automatically apply to the upcoming cycle, giving you peace of mind that your account is ready for the next ad renewal or bundle purchase.

Can I set up separate payment methods for different types of listings or services?

Currently, AmericanBreeder.com supports one default payment method at a time, used across all ad types and services. However, having multiple payment methods on file means you can easily switch between them when making a new ad purchase or upgrading an existing listing. This allows flexibility without needing separate payment methods for each service.

Ad Listing Rates & Upgrades

What are the available pricing plans for listing animal ads, and what features does each plan include?
AmericanBreeder.com offers flexible pricing plans designed to suit various needs. Whether you’re placing a single ad or managing multiple listings, you’ll find plans that offer tailored benefits:

• Basic Ad: Perfect for those seeking a straightforward listing. This includes breed-specific placement, ensuring your ad reaches buyers interested in your animal type. A Basic Ad includes six images and unlimited potential buyer contacts through the 'Contact Breeder' button.
• Premium Ad: This plan enhances visibility through features like "Highlight Ad," which makes your listing stand out visually, and "Featured Ad in Carousel," where your ad is displayed prominently on the breed category page. Premium Ads can include up to 12 images, doubling the exposure for your animals.
• Bundle Packages: If you plan to list multiple ads, bundle packages offer significant savings and bonus credits. Pre-loading your account with a bundle provides immediate funds and extra credits for frequent ad placements.

Are there pricing plans specifically for breeders, pet owners, or service providers, and what are the differences?
Yes, AmericanBreeder.com caters to various user types:

• Breeders: Breeders can choose from single ad listings or bundle packages for continuous ad postings. They also have options for enhanced visibility features like ad highlighting and carousel placement, ideal for promoting specific breeds or litters.
• Pet Owners & Buyers: Pet owners benefit from free account creation and access to search tools tailored for locating nearby breeders and animals based on breed, location, or budget.

What is the difference between standard and premium listing options, and how do I choose the best one?

• Standard Listing (Basic Ad): Great for general visibility, a standard listing allows your ad to be seen within the relevant breed category without any added visual features. This is suitable for users looking to reach interested buyers without additional frills.
• Premium Listing: This option provides higher visibility with features like "Highlight Ad" (a colored background for your listing) and "Featured Ad in Carousel" (a rotating display on breed pages). If you’re looking to make a strong first impression or compete in a high-traffic category, a premium listing can significantly increase your ad’s exposure.

Are there discounts or special pricing plans for high-volume, long-term, or recurring listings?
Yes! AmericanBreeder.com offers bundle packages, ideal for frequent advertisers. These packages offer bonus credits based on the total purchase, adding extra funds to your account for each ad you post. This structure not only provides savings but also ensures your account is ready to post ads quickly when needed.

Are there pricing plans tailored specifically for licensed breeders or non-profit/rescue organizations?
To support both licensed breeders and rescue organizations, AmericanBreeder.com offers specialized packages: