By American Breeder on Wednesday, 20 November 2024
Category: Uncategorized

Refund, Cancellation, and Subscription Renewal Policies

Refunds and Cancellations

1. How can I request a refund if I’m unsatisfied with my ad performance or if my ad isn’t visible due to technical issues on the platform?

If you believe your ad’s performance did not meet expectations due to technical issues, please contact our support team directly using the “Contact Us” form under the SUPPORT menu. Provide the details of your ad, including the ad ID, issue description, and relevant dates. We’ll investigate promptly to determine if the issue qualifies for a refund under our Ad Performance Guarantee Policy. Please note that refunds are not issued based on ad performance alone unless a platform-related issue directly impacted visibility.

2. What is the refund policy if my ad is removed due to a violation of the platform’s community or animal care policies?

Refunds are not provided for ads removed due to violations of AmericanBreeder.com’s Terms of Service or Community and Animal Care Policies. When creating an ad, it’s essential to ensure compliance with all platform guidelines. If your ad was removed and you feel it was in error, you may submit an appeal by contacting our support team. Appeals are reviewed on a case-by-case basis, but refunds for policy violations are not guaranteed.

3. Am I eligible for a partial refund if I cancel my subscription midway through a billing cycle?

AmericanBreeder.com does not offer partial refunds for subscriptions canceled midway through a billing cycle. However, your subscription will remain active until the end of the current billing period, ensuring you continue to benefit from all features. If you plan to cancel, consider downgrading your plan instead, which may reduce future billing.

4. How are refunds processed for promotions, boosted ad campaigns, or discounted ad purchases?

Refunds for promotional, boosted, or discounted ad purchases are generally not offered unless a verified platform issue prevented the ad from functioning as promised. Each promotion and discount is final once applied. If technical problems occurred, you can request a review by providing documentation of the issue. Refunds for these cases will be issued as account credits whenever possible, allowing you to use the funds toward future ads or campaigns.

5. If I downgrade or cancel my subscription, will I receive a prorated refund for any remaining balance?

Prorated refunds are not provided when downgrading or canceling a subscription. If you choose to downgrade, your current plan will remain active until the next billing cycle, at which point the lower-tier subscription will take effect. For cancellations, your subscription benefits will continue until the end of the current billing period.

6. What should I do if I haven’t received my refund within the stated processing time?

If your refund hasn’t been received within the stated processing time (usually 7–10 business days for most payment methods), please:

For further assistance or clarification, please explore the Quick Start Guide or contact our team via the SUPPORT menu. AmericanBreeder.com is committed to providing a transparent, reliable experience for all users.

Subscription Cancellation and Impact on Ads

How do I cancel my subscription, and will I lose access immediately, or will it remain active until the end of the billing cycle?
Canceling your subscription on AmericanBreeder.com is simple. Log in to your account and navigate to the “Account” menu at the top of the page. Select “Subscription Management,” where you’ll find the option to cancel. Once canceled, your subscription will remain active until the end of your current billing cycle, ensuring uninterrupted access to all features you’ve paid for. You won’t lose access immediately, and no further charges will be applied after the cancellation.

If I cancel my account, what happens to any active ads, and will they be automatically removed from the site?
When you cancel your account, all active ads associated with it will also be removed from the site. This includes both free and upgraded listings. Any ads you’ve paid to feature, highlight, or boost will be deactivated, and these enhancements will no longer be visible to buyers. If you plan to return in the future, consider exporting your ad details or saving your images and descriptions elsewhere before canceling, as these will not be recoverable once your account is deleted.

How does canceling my subscription impact any additional services I purchased, such as ad boosts or featured listings?
Canceling your subscription does not retroactively impact additional services like ad boosts, highlighted ads, or featured listings that you’ve already purchased. These enhancements will remain active for their designated duration, even if your subscription ends before their expiration. However, if you cancel your account entirely, all services tied to your account, including ongoing ad upgrades, will be removed immediately. To maximize the value of these services, we recommend allowing them to run their course before deleting your account.

Helpful Tips for Managing Your Subscription and Ads

If you have additional questions or concerns, reach out to our support team using the "Contact Us" form in the SUPPORT menu. We’re here to help make your experience smooth and successful.

Subscription Management and Billing Adjustments

1. Can I pause my subscription temporarily instead of canceling if I need a short break from advertising?
Currently, AmericanBreeder.com does not offer a direct "pause" feature for subscriptions. However, you can simply allow your subscription to expire without renewal and reactivate it when you're ready to resume advertising. This approach ensures no disruption to your user account or previously saved data, including breeder profiles and ad drafts. For any assistance with managing this process, you can contact our support team through the “Contact Us” form in the SUPPORT menu.

2. Is there a grace period to reactivate my subscription if it was accidentally canceled or expired?
Yes, AmericanBreeder.com provides a 7-day grace period for reactivating subscriptions that were accidentally canceled or allowed to expire. During this time, you can renew your subscription without losing access to your active ads or account data. To reactivate, log in to your account, navigate to the “Account” dropdown, select “Ad Manager,” and proceed with renewal. If additional help is needed, our support team is happy to assist.

3. Can I re-enable my subscription at the same rate if I cancel and decide to renew later?
Renewing at the same rate depends on the timing and the active pricing structure. If you renew during the 7-day grace period, you can continue at your original rate. After this period, the renewal will be subject to the current pricing at the time of reactivation. We recommend reviewing your account options under the “Account” menu or contacting our billing team at This email address is being protected from spambots. You need JavaScript enabled to view it. for specific details.

4. Are there fees or penalties for canceling my subscription before the renewal date?
No, there are no fees or penalties for canceling your subscription before the renewal date. AmericanBreeder.com operates on a flexible, user-first model, allowing you to cancel at any time without incurring additional costs. Please note that canceled subscriptions do not result in a refund for unused time, but you retain full access to your ads and services until the end of the billing cycle.

5. Are there limits on the number of times I can cancel and renew my subscription within a specific period?
There are no strict limits on canceling and renewing your subscription; however, frequent changes may impact eligibility for promotions or special pricing. We encourage users to carefully plan their advertising schedule to ensure consistent visibility and minimize disruptions. For questions about your subscription status or renewal options, please contact us through the SUPPORT menu or email This email address is being protected from spambots. You need JavaScript enabled to view it. for guidance.

These answers are tailored to ensure clarity and flexibility for all AmericanBreeder.com users, emphasizing our commitment to ethical practices and user-friendly policies. For more detailed information on subscription management, billing, or ad options, explore our Quick Start Library or reach out to our support team.

Renewal Notifications and Billing Preferences

1. How will I be notified about my upcoming subscription renewal, and can I set custom reminders for it?

You will receive a series of automated email notifications about your upcoming subscription renewal from AmericanBreeder.com. These emails are sent:

These notifications ensure you’re aware of your subscription status and provide sufficient time to make any changes if needed.

Currently, you cannot set custom reminders directly through the platform. However, you can use your personal calendar or email reminders to create additional alerts for your renewal date. For detailed instructions on managing your notifications, visit the “Account Settings” page under the ACCOUNT menu dropdown.

2. Can I change my renewal settings to prevent automatic subscription renewals?

Yes, you can opt out of automatic subscription renewals. To disable this feature:

  1. Log in to your AmericanBreeder.com account.
  2. Navigate to the “Billing Preferences” section under the ACCOUNT dropdown.
  3. Locate your active subscription and select “Disable Auto-Renew.”

Once disabled, your subscription will remain active until its current expiration date. You’ll still receive renewal reminders, but the subscription will not automatically renew unless you manually process the payment.

3. How do I ensure my subscription renewal processes smoothly, without interruptions to my ads?

To ensure seamless subscription renewal:

A successful renewal guarantees that your breeder ad listings remain active without downtime. If you encounter any issues, contact our support team promptly via the Contact Us form under the SUPPORT menu.

4. Will my subscription automatically renew if my payment method expires or has insufficient funds?

No, your subscription will not renew if your saved payment method has expired or lacks sufficient funds. In such cases:

To avoid interruptions, we recommend updating your payment details regularly. You can do this under “Billing Preferences” in the ACCOUNT dropdown.

5. How is my renewal fee calculated if I’m on a discounted or promotional subscription plan?

If you’re on a discounted or promotional plan, your renewal fee depends on the terms of your initial subscription:

Your renewal email will always include the exact amount being charged, so there are no surprises. If you have questions about your rate, reach out to our Accounting Team at This email address is being protected from spambots. You need JavaScript enabled to view it. for clarification.

For additional assistance with subscriptions or billing, please visit our comprehensive Quick Start Library of videos or refer to the Terms of Service and Privacy Policy for more details. We’re committed to providing a smooth and transparent experience for all our users.

Billing Errors, Third-Party Payments, and Charge Disputes

What steps should I take if I encounter a billing error that affects my subscription or payment status?

If you notice a billing error on your subscription or payment status, follow these steps to resolve it quickly:

  1. Review Your Billing History: Log in to your account, go to the "Account" dropdown in the top menu, and select "Invoices" to view your payment history.
  2. Double-Check Your Subscription Details: Confirm whether the error relates to an active subscription, renewal, or a recent upgrade.
  3. Contact Our Accounting Team: Email This email address is being protected from spambots. You need JavaScript enabled to view it. with the subject line "Billing Error – [Your Username]." Provide details such as the date of the charge, the amount, and a brief explanation of the issue.
  4. Attach Proof of Payment (if applicable): If you paid through a third-party provider, include screenshots or transaction IDs to help us investigate.

Our team will respond within 1–2 business days and work with you to resolve the issue promptly.

How are refunds processed if I paid through a third-party payment provider?

When a refund is approved for payments made via third-party providers (e.g., PayPal or credit cards), here’s how the process works:

  1. Confirmation Email: You will receive an email notifying you of the refund approval and the amount refunded.
  2. Processing Time: The funds will be returned to your original payment method. Processing times may vary:
    • PayPal: Typically within 3–5 business days.
    • Credit Card: Depending on your bank, refunds may take up to 10 business days to appear on your statement.
  3. Check Your Statement: Verify the refund in your account. If you do not see it within the expected timeframe, contact your payment provider for further assistance.

For faster resolution, email This email address is being protected from spambots. You need JavaScript enabled to view it. with your transaction ID and refund request details.

What is the process for disputing a charge if I believe I was billed incorrectly?

If you believe you were billed incorrectly, follow this process:

  1. Verify the Charge: Check your account under "Invoices" in the "Account" menu to confirm the charge details.
  2. Gather Evidence: Collect transaction details, such as the charge amount, date, and method of payment.
  3. Submit a Dispute: Email This email address is being protected from spambots. You need JavaScript enabled to view it. with the subject line "Charge Dispute – [Your Username]." Include a detailed explanation of the issue and any supporting documentation, such as receipts or screenshots.
  4. Investigation Timeline: Our team will investigate your claim and provide an update within 5 business days.
  5. Resolution Options: If the dispute is valid, we’ll issue a refund or adjust your account balance as needed.

We are committed to ensuring fair and accurate billing for all users.

What should I do if I’m charged for a subscription renewal I didn’t authorize or expect?

If you were charged for a subscription renewal unexpectedly, here’s what to do:

  1. Review Your Subscription Settings: Log in to your account and check your renewal preferences under "Ad Manager" or "Account Settings."
  2. Contact Us Immediately: Email This email address is being protected from spambots. You need JavaScript enabled to view it. with the subject line "Unauthorized Renewal – [Your Username]." Include the charge details (date, amount, and payment method).
  3. Refund Policy:
    • Refunds for unauthorized renewals are available if requested within 14 days of the charge.
    • Refunds are processed back to your original payment method.
  4. Update Renewal Preferences: Once the issue is resolved, disable automatic renewal in your account settings if you prefer manual payments in the future.

Our goal is to make subscriptions straightforward and transparent. Reach out if you need assistance managing your settings.

For more help with billing-related questions, visit the "Contact Us" page under the "Support" menu or check out our helpful video guides in the Quick Start Library: Quick Start Video Guides.

Plan Changes and Subscription Modifications

How do I switch between monthly and annual billing options, and how does this affect my renewal policy?

Switching between monthly and annual billing on AmericanBreeder.com is simple and designed for flexibility.

  1. Switching Billing Cycles:
    • Navigate to your Account dropdown in the top menu and select Subscription Settings.
    • You’ll see options to change your current billing plan. Select the desired option (monthly or annual), and confirm the change.
  2. Timing and Proration:
    • If you switch from monthly to annual billing, the unused portion of your current month will be credited toward the annual plan. This means your annual billing starts with a discount reflecting any prepaid amount.
    • If switching from annual to monthly, your remaining annual balance will be applied as credits, covering your monthly subscription until the balance is used.
  3. Impact on Renewal Policy:
    • Monthly billing renews automatically each month on your original sign-up date, while annual billing renews once a year. Switching plans updates the renewal schedule to align with the new cycle.
    • You’ll receive a confirmation email summarizing the updated billing cycle and next renewal date after completing the switch.

Helpful Tip: Choosing annual billing offers cost savings, making it ideal for regular advertisers who frequently use platform features.

If I upgrade or downgrade my subscription, how will it impact my current billing cycle and renewal date?

  1. Impact on the Current Billing Cycle:
    • Upgrading Your Plan:
      • Upgrades take effect immediately. You’ll be charged a prorated amount for the remaining time in your current billing cycle, giving you instant access to the upgraded features.
      • On your next renewal date, the subscription will renew at the upgraded level’s full rate.
    • Downgrading Your Plan:
      • Downgrades become effective at the end of your current billing cycle. You’ll retain access to your current plan features until that time, with the new lower rate applied at the next renewal date.
  2. Renewal Date Adjustments:
    • Your renewal date remains unchanged regardless of upgrades or downgrades. However, the renewal amount will reflect the new subscription level.

Example: If you upgrade mid-cycle on a monthly plan, you’ll pay a prorated fee for the upgraded plan for the remainder of the month. On your regular renewal date, the new full rate will apply.

Additional Tips for Managing Subscriptions on AmericanBreeder.com:

With flexible billing options and clear subscription tools, AmericanBreeder.com ensures that you can adapt your plan to fit your needs seamlessly.

Platform Changes and Subscription Implications

What policies are in place if I wish to cancel my subscription due to a change in the platform’s terms of service or if platform updates impact ad visibility?

At AmericanBreeder.com, we value transparency and user satisfaction. If you wish to cancel your subscription due to changes in the platform’s terms of service or updates that significantly impact your ad visibility, we provide the following options:

  1. Flexible Cancellation Policy:
    • You can cancel your subscription at any time by navigating to the “Manage Subscription” option under the ACCOUNT dropdown menu.
    • If your cancellation is specifically due to platform changes, you may qualify for a pro-rated refund for unused subscription time, depending on the circumstances and your subscription level.
  2. Notification and Grace Period:
    • We notify users of significant updates to our terms or platform functionalities at least 30 days in advance, providing you with ample time to evaluate the changes.
    • During this period, you can opt to cancel without incurring penalties or additional fees.
  3. Ad Visibility Concerns:
    • Our support team is here to address any concerns regarding ad visibility impacted by platform updates. You may contact us via the Support section for assistance in adjusting your listings or exploring visibility-enhancing upgrades like “Highlight Ad” or “Featured Ad in Carousel.”
  4. Refund Policy for Cancellations:
    • Refund eligibility depends on your specific case. For example, if platform changes make it impossible to use certain features tied to your subscription, we’ll review your refund request promptly and fairly.

For more details, refer to the Terms of Service and our Contact Us page for direct support.

How does the platform handle refund requests if a buyer is scammed or faces issues with an advertiser?

AmericanBreeder.com prioritizes a safe and ethical community for all users. While we provide tools and resources to promote secure transactions, we also have policies in place to address buyer concerns:

  1. Reporting Issues:
    • If you believe you’ve been scammed or face issues with an advertiser, report the incident immediately using the “Report Abuse” button available on every ad page or contact our team via the Support menu.
  2. Investigation Process:
    • Upon receiving your report, we launch a thorough investigation, reviewing the details of the transaction, communication logs (if conducted through our platform), and the advertiser’s account history.
  3. Refund Requests:
    • As a classified platform, we do not directly facilitate financial transactions between buyers and advertisers. Therefore, refunds for payments made outside our platform typically cannot be processed by us. However, we assist in mediating disputes by connecting you with the advertiser and advising on possible resolutions.
    • If the advertiser violated our terms of service or engaged in fraudulent activity, we take appropriate action, such as removing their account and blacklisting them from the platform.
  4. Tips for Secure Transactions:
    • We strongly recommend buyers follow secure practices, such as verifying breeder credentials, meeting sellers in person (when possible), and avoiding payment methods that do not provide buyer protection.
  5. Fraud Prevention Resources:
    • For guidance on avoiding scams, visit our Resource Library and search for “Buyer Safety Tips” or watch related videos in our Quick Start Guide.

If you have additional concerns, our support team is always ready to assist. Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. with details about the issue, and we’ll work with you to address your concerns promptly.

Account Closure and Data Retention

If I cancel my subscription, how is my data handled, and will it be retained or deleted after account closure?

When you cancel your subscription on AmericanBreeder.com, your data is handled in accordance with our Privacy and Cookie Policy to ensure your personal information is secure and your preferences are respected.

  1. Data Retention:
    • Core account details (such as your username, contact email, and billing history) are retained for auditing and compliance purposes, as required by law and our terms of service.
    • Listings and ads associated with your account will be archived but no longer visible to other users. This allows us to maintain platform integrity and address any follow-up questions or disputes related to your ads.
    • Any optional personal information you provided, such as a displayed last name, street address, or social media links, will no longer appear on the platform upon account closure.
  2. Data Deletion:
  3. Reactivation Option:
    • If you choose to reactivate your account in the future, the archived data can be restored to ensure continuity in managing ads and user activity. However, archived ads will require renewal to become active again.

We recommend reviewing our full Privacy and Cookie Policy here for detailed information on how your data is managed.

How can I check my account to confirm that a subscription cancellation or refund request has been processed correctly?

You can verify the status of your subscription or refund request through your Account Dashboard on AmericanBreeder.com:

  1. Subscription Cancellation Confirmation:
    • Log into your account and navigate to the "Invoices" section under the ACCOUNT dropdown in the top menu.
    • Check for a "Subscription Canceled" status or updated payment history to confirm the cancellation has been processed.
    • You will also receive an automated email confirmation when your subscription is canceled. If you do not see this email, please check your spam/junk folder or contact our support team.
  2. Refund Request Status:
    • For refund requests, locate the corresponding invoice in the "Invoices" section. A refunded invoice will display a "Refunded" status, along with the transaction details.
    • Refund confirmations are also sent to the email address associated with your account.
  3. Support Assistance:

Pro Tip: Before canceling a subscription or requesting a refund, consider exploring our comprehensive video guides on using platform features efficiently, available in the Quick Start Library.

We are committed to transparency and user satisfaction, so don’t hesitate to contact us for additional support.

Additional Support and Assistance

Will I still have access to customer support or account assistance after canceling my subscription?

Yes, you will still have access to customer support and account assistance after canceling your subscription on AmericanBreeder.com. We understand that even if you decide to discontinue your subscription, you may still need help managing your account, resolving questions, or accessing important information.

What You Can Expect:

  1. Support for Free Account Features:
    After canceling a subscription, your account will revert to a free status. You will retain access to free tools and features, such as viewing your account history, managing basic breeder profiles, and browsing our Resource Library.
  2. Contact Options:
    You can always reach out to our support team for assistance by visiting the “Contact Us” page under the SUPPORT menu. Our friendly support staff will gladly help with account-related inquiries or issues you may encounter.
  3. Access to Billing History:
    Your invoices and payment history remain accessible through the "Invoices" section in your ACCOUNT dropdown menu. This ensures you can review and reference past transactions anytime.
  4. Resources & Guides:
    Even without a subscription, you can continue exploring the comprehensive resources available on our website. These include the Quick Start Video Guides, FAQs, and articles tailored to your user type (breeder, buyer, or pet owner).
  5. Updating Your Profile:
    While subscription benefits like premium ad placement may no longer apply, you can still log in to update your profile information, manage basic ad listings, or control privacy settings such as showing or hiding your contact details.
  6. Resolving Billing Questions:
    For any billing-related concerns or discrepancies, you can email our accounting team at This email address is being protected from spambots. You need JavaScript enabled to view it.. Include relevant details, such as dates, amounts, and a brief explanation, to help us address your concerns promptly.

How to Get the Most Out of a Free Account:

AmericanBreeder.com values all users, whether you’re actively subscribing or simply maintaining a free account. We're here to support you at every step of your journey!

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