Contacting Support and General Assistance
How do I contact customer support if I need immediate assistance with my account, ad listing, or payment issues?
You can contact customer support on AmericanBreeder.com using the following methods:
- Contact Form: Go to the "SUPPORT" menu at the top of the page and select "Contact Us." Fill out the form with your issue details, such as ad ID, breed category, or payment issue description.
- Live Chat: Use the AI-driven live chat feature located at the bottom right of the screen for real-time assistance.
- Email: For billing-related inquiries, email This email address is being protected from spambots. You need JavaScript enabled to view it. with all relevant details, such as the date and amount of the charge.
Is there a way to speak directly to a customer support representative, access live chat, or receive phone assistance for urgent matters?
AmericanBreeder.com currently does not offer direct phone assistance. However, you can use the live chat feature located in the bottom right corner of the website for immediate support. This chat feature includes an AI assistant that provides instant responses and escalates unresolved issues to the support team.
What are the support hours, and is assistance available outside of these times?
While specific support hours are not listed, the live chat feature is available 24/7 for user convenience. This ensures that basic assistance is always accessible. For more complex issues requiring manual review, the support team will respond during regular business hours.
How long should I expect to wait for a response, and are there options to expedite urgent requests?
Response times vary depending on the nature of your inquiry.
- For urgent issues, using the live chat feature ensures the quickest resolution.
- For email or contact form submissions, responses typically occur within 24-48 hours.
Expedited handling is available by submitting detailed information through live chat or marking your email as urgent.
Can I track the status of my support request, and how will I be notified when it’s resolved?
Yes, you can track the status of your support request. After submitting a query via the contact form or live chat, you will receive a confirmation email with a ticket number. Updates on your request will be sent to your email. You can follow up on your ticket by replying to the confirmation email.
Where can I find feedback options for my support experience, and what steps are available if an issue remains unresolved?
You can provide feedback on your support experience or escalate unresolved issues by replying to your ticket confirmation email. Additionally, you can use the "Contact Us" form under the "SUPPORT" menu to submit detailed feedback. Make sure to include your original ticket number and any new information that may assist the support team in resolving your issue.
Account Management and Security
If you're experiencing issues logging into your AmericanBreeder.com account, follow these steps:
- Reset Your Password: On the login page, click "Forgot your password?" Enter your registered email address to receive a verification code. Once received, use it to set a new password.
American Breeder - Retrieve Your Username: If you've forgotten your username, select "Forgot your username?" on the login page. Provide your email address to have your username sent to you.
American Breeder - Contact Support: If issues persist, navigate to the SUPPORT menu at the top of the page and select "Contact Us." Fill out the form with details about your login problem.
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What should I do if my account is temporarily suspended or flagged for unusual activity, and how can I verify my identity to restore it?
If your account is suspended or flagged for unusual activity:
- Check Your Email: Look for a notification from AmericanBreeder.com explaining the suspension and steps to resolve it.
- Contact Support: If you haven't received an email or need further assistance, go to the SUPPORT menu and select "Contact Us." Provide your account details and explain the situation.
American Breeder - Verify Your Identity: Be prepared to provide identification or additional information to confirm your identity and restore your account.
How can I view my account history, including warnings or past customer support communications?
To access your account history:
- Log In: Access your account by selecting the “LOGIN” button in the top right corner of the homepage.
American Breeder - Navigate to Account Settings: Click on the "ACCOUNT" dropdown menu and select "Ad Manager" to view your ad listings and history.
American Breeder - Review Communications: Check your registered email for past communications from AmericanBreeder.com, including warnings or support messages.
Who should I contact if I need help updating my contact information, payment details, or canceling/modifying a subscription?
For assistance with updating contact information, payment details, or modifying subscriptions:
- Update Information: Log in to your account, navigate to the "ACCOUNT" dropdown menu, and select "Edit My Profile" to update contact details.
American Breeder - Manage Payments: To add or update your payment method, go to "Payment Methods" under the "ACCOUNT" dropdown.
American Breeder - Contact Support: If you need further assistance, use the "Contact Us" form under the SUPPORT menu.
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Who do I contact if I’ve been overcharged or incorrectly billed?
If you believe you've been overcharged or incorrectly billed:
- Review Invoices: Log in to your account and select "Invoices" from the "ACCOUNT" dropdown to review your billing history.
American Breeder - Contact Accounting: Reach out directly to the accounting team at This email address is being protected from spambots. You need JavaScript enabled to view it. with details of the discrepancy, including the date and amount of the charge.
- Submit a Support Ticket: Alternatively, use the "Contact Us" form under the SUPPORT menu to report billing issues.
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The support team is committed to resolving billing concerns promptly and ensuring clarity in all transactions.
Ad Creation, Management, and Optimization
Where can I find step-by-step guides or tutorials on creating and managing ads effectively?
AmericanBreeder.com offers comprehensive resources to assist you in creating and managing your ads:
- How to Advertise: Access introductory videos tailored to your user type by clicking on the "How to Advertise" link in the top menu bar. These videos provide a thorough overview of the advertising process.
- Quickstart Video Guides: Explore the "Quickstart Guides" link in the top menu bar to access a library of videos covering various features and functionalities of the website.
What resources are available to help optimize ad visibility, including guidance on ad wording, promotion options, and campaign setup?
To enhance your ad's visibility and effectiveness:
- Ad Upgrades: Consider options like "Highlight Ad" to make your listing stand out with a distinct background color, or "Featured Ad in Carousel" to showcase your ad prominently on category pages.
- Ad Manager: Utilize the "Ad Manager" under the "ACCOUNT" dropdown to manage, edit, and upgrade your ads.
- Resource Library: Access thousands of detailed guides and articles covering animal care, species-specific information, training, and health to inform your ad content.
How can I ensure my ad complies with platform guidelines and legal standards for ethical animal breeding and sales?
To ensure compliance with platform guidelines and legal standards:
- Terms of Service: Review the Terms of Service to understand the platform's rules and expectations.
- Fraud and Prevention Guide: Consult this guide to learn how to safely buy pets from breeders, spot red flags, and ensure ethical practices when searching for pets, talking to and meeting with breeders, reserving/placing a deposit, and purchasing a pet.
Who can help if I encounter issues with uploading or formatting images in my listing?
If you experience difficulties with uploading or formatting images:
- Contact Support: Use the "Contact Us" form under the "SUPPORT" menu to reach out to the support team for assistance.
- Live Chat: Utilize the AI-driven live chat feature located at the bottom right of the screen for real-time support.
These resources and support options are designed to help you create effective, compliant, and visually appealing ads on AmericanBreeder.com.
Handling Disputes and Site Violations
How do I report a bug, error, or technical issue, and what is the expected response time?
To report a bug, error, or technical issue, use the "Contact Us" form located under the SUPPORT menu at the top of the page. Include detailed information, such as the nature of the problem, error messages, and steps to reproduce the issue.
The support team aims to respond promptly, with most inquiries addressed within 24-48 hours, depending on the complexity of the issue.
Who can I contact if I believe another user’s ad is violating site guidelines or legal standards?
If you suspect an ad violates site guidelines or legal standards, click the "Report This Ad" button on the ad’s page. Provide a detailed explanation of your concerns, including specific violations.
Alternatively, you can use the "Contact Us" form under the SUPPORT menu to report the issue. Be sure to include the ad ID and any supporting evidence to assist the support team.
What should I do if I receive inappropriate or suspicious messages through the site’s contact features?
If you receive inappropriate or suspicious messages, report them immediately using the "Contact Us" form under the SUPPORT menu. Include the sender's username, a description of the message, and any relevant screenshots.
This information will help the support team investigate and take necessary actions to protect users.
How do I access support for resolving disputes with other users, such as buyers or sellers, on the platform?
For disputes with other users, such as buyers or sellers, contact the support team through the "Contact Us" form under the SUPPORT menu. Include all relevant details, such as usernames, the nature of the dispute, communication history, and any supporting documentation.
The support team will review the case and provide assistance in facilitating a resolution.
Is there a dedicated support channel for reporting scams or fraudulent listings?
Yes, to report scams or fraudulent listings, use the "Report This Ad" button directly on the ad’s page. Provide specific details about your concerns, such as misleading claims, pricing discrepancies, or potential fraud.
You can also report scams via the "Contact Us" form under the SUPPORT menu. Include the ad ID and any evidence to help the support team investigate and take appropriate action.
If you encounter a bug, error, or technical issue on AmericanBreeder.com, please report it through the "Contact Us" form located under the SUPPORT menu at the top of the page. Provide detailed information about the issue, including any error messages and steps to reproduce the problem. The support team strives to respond promptly to all inquiries.
To report an ad that violates site guidelines or legal standards, click the "Report This Ad" button on the ad's page. You'll be prompted to provide details about your concern, including why you believe the ad is inappropriate. Alternatively, you can reach out through the "Contact Us" form under the SUPPORT menu, including the ad ID and any supporting details or screenshots.
If you receive inappropriate or suspicious messages through the site's contact features, report them immediately to the support team via the "Contact Us" form under the SUPPORT menu. Include the sender's username, the content of the message, and any other relevant details to assist in the investigation.
For assistance in resolving disputes with other users, such as buyers or sellers, contact the support team through the "Contact Us" form under the SUPPORT menu. Provide comprehensive details about the dispute, including usernames, relevant communications, and any supporting documentation. The support team will review the information and facilitate a resolution.
To report scams or fraudulent listings, click the "Report This Ad" button on the ad's page and provide specific details about your concerns. You can also contact the support team directly through the "Contact Us" form under the SUPPORT menu, including the ad ID and any supporting evidence. The team is committed to maintaining a safe and trustworthy platform and will take appropriate action upon receiving your report.
Platform Features and Tools
Where can I find self-help resources or FAQs for common issues before reaching out to customer support?
AmericanBreeder.com provides a Resource Library and an extensive FAQ section to help users address common issues. These can be accessed under the RESOURCES menu at the top of the page. The library includes thousands of articles and guides tailored to different user needs, such as breeders, buyers, and pet owners.
For quick assistance, the AI-powered live chat at the bottom-right corner of the screen can also answer frequently asked questions and provide navigation guidance.
Are there support resources specifically for breeders to help comply with ethical and legal standards for animal listings?
Yes, breeders can access detailed resources on ethical and legal standards through the Fraud and Prevention Guide and the Breeder FAQ section in the Resource Library. These guides provide best practices for animal listings, tips for avoiding fraud, and compliance with platform rules and legal standards.
Additionally, introductory videos available in the How to Advertise and Quickstart Video Guides sections offer step-by-step advice for creating compliant and ethical listings.
What resources are available for new users to understand platform rules and community guidelines?
New users can explore the Terms of Service and Privacy and Cookie Policy pages for a comprehensive understanding of platform rules. These resources can be found in the footer of the website.
For a more user-friendly introduction, the Quickstart Video Guides library provides tutorials on navigating the platform and understanding community expectations.
Are there any dedicated support channels or benefits for high-volume breeders or professional sellers?
High-volume breeders and professional sellers can benefit from features like ad bundles for cost savings and priority ad placements through upgrades like Highlight Ads and Featured Ad in Carousel.
For personalized support, professional sellers can reach out via the "Contact Us" form under the SUPPORT menu to inquire about tailored assistance or exclusive promotions.
Where can I find information on platform security measures to protect my personal and financial information?
The Privacy and Cookie Policy page provides details on how AmericanBreeder.com safeguards personal and financial information. The platform uses secure payment processing and robust data encryption protocols to ensure user safety.
For additional questions or concerns, users can contact the support team via the "Contact Us" form.
Can I request assistance to understand ad performance metrics or optimize my ad analytics for better engagement?
Yes, users can access ad performance data through the Ad Manager tool in the ACCOUNT dropdown menu. This tool provides insights into ad views, engagement, and performance.
For further assistance with optimizing ad analytics or improving engagement, users can submit a request through the "Contact Us" form or consult tutorials in the Quickstart Video Guides section for best practices.
Privacy and Security Policies
How can I ensure that my communications with other users remain secure and private?
To keep your communications secure and private on AmericanBreeder.com, always use the platform’s built-in messaging system. This feature protects your personal contact details by routing all communications through the site. Avoid sharing sensitive information, such as financial details, outside the platform.
If you notice suspicious activity or receive messages that seem inappropriate, report them immediately using the "Contact Us" form under the SUPPORT menu or the Report This Ad button on the user’s listing.
Where can I find detailed documentation on the platform’s privacy and data security policies?
The platform’s Privacy and Cookie Policy provides comprehensive details about how your data is collected, stored, and protected. You can find this documentation linked in the footer of every page or by visiting the Privacy and Cookie Policy section directly on the website.
For further questions about your privacy, you can contact the support team via the "Contact Us" form.
If I suspect a policy violation but am unsure, can I get support to clarify guidelines before reporting?
Yes, if you’re unsure whether an issue constitutes a policy violation, you can seek guidance by contacting the support team through the "Contact Us" form under the SUPPORT menu. Provide as much information as possible, and the team will clarify the platform’s guidelines and advise on whether a report is necessary.
Additionally, reviewing the Terms of Service and Fraud and Prevention Guide can help you better understand the rules and identify potential violations.
Additional Support Features
What languages does customer support offer, and can I request assistance in a specific language?
AmericanBreeder.com primarily offers customer support in English. If you require assistance in another language, you can submit your request through the "Contact Us" form under the SUPPORT menu, specifying your preferred language. The support team will make reasonable efforts to accommodate your language needs, though response times may vary based on language availability.
Are there community forums or groups where I can get advice from other users while waiting for customer support?
Yes, AmericanBreeder.com provides community forums where users can seek advice and share experiences. These forums are accessible under the RESOURCES menu at the top of the page. Engaging with the community can offer valuable insights and support from fellow users.
Is there a way to receive a guided walkthrough of platform features, such as through phone or screen-sharing assistance?
Currently, AmericanBreeder.com does not offer phone or screen-sharing assistance. However, the platform provides comprehensive Quickstart Video Guides that offer step-by-step instructions on various features. These guides are available under the SUPPORT menu. For additional assistance, you can contact the support team through the "Contact Us" form.